After an absolutely terrible experience at DeMontrond in Houston. I set up an appointment with Foretravel in Nacogdoches to have my coach
worked on to fix everything that DeMontrond had screwed up, plus some other things that I wanted done. Yes it is a little bit of a drive but it was
well worth it. While you are there they have free RV hook ups for you so that you can stay on site with your bus until the work is complete. I
thought that was pretty cool that someone would take that extra step to take care of their customers. I had them work on the electric awning,
change the nozzle and filter for the Aqua Hot, change engine and transmission oils and filters, change oil and filter in the generator. Grease all
zert fittings and check bearings and hubs. Change air dryer filter and inspect seals. The whole time there they respected my coach and treated it
like it was their own. I was very impressed with the repair centers professionalism and the extra steps that the technicians took to protect my bus from grease,
scratches and dirt while working inside and outside of the bus. Each day they would lay down fresh work cloths on the floor and upholstery to
keep from tracking in dirt or scratching. At one time I had 5 technicians working on the coach, each was helping one another and trouble shooting
issues for repair. Any time I had a question about what was going on or what they were doing, they guys were more than eager to answer and to
help. The staff was very respectful and professional at all times. It was truly a great experience and I had full confidence in the work that they were
performing. The only complaint that I had was the charges for the engine oil and transmission fluid. The fluids were twice as high as anywhere
else that I've been. Other than that the service was 5 star and beyond excellent.......I'll go back for sure.
Class A - Diesel
Posted: 2013-07-08 00:00:00
After an absolutely terrible experience at DeMontrond in Houston. I set up an appointment with Foretravel in Nacogdoches to have my coach worked on to fix everything that DeMontrond had screwed up, plus some other things that I wanted done. Yes it is a little bit of a drive but it was well worth it. While you are there they have free RV hook ups for you so that you can stay on site with your bus until the work is complete. I thought that was pretty cool that someone would take that extra step to take care of their customers. I had them work on the electric awning, change the nozzle and filter for the Aqua Hot, change engine and transmission oils and filters, change oil and filter in the generator. Grease all zert fittings and check bearings and hubs. Change air dryer filter and inspect seals. The whole time there they respected my coach and treated it like it was their own. I was very impressed with the repair centers professionalism and the extra steps that the technicians took to protect my bus from grease, scratches and dirt while working inside and outside of the bus. Each day they would lay down fresh work cloths on the floor and upholstery to keep from tracking in dirt or scratching. At one time I had 5 technicians working on the coach, each was helping one another and trouble shooting issues for repair. Any time I had a question about what was going on or what they were doing, they guys were more than eager to answer and to help. The staff was very respectful and professional at all times. It was truly a great experience and I had full confidence in the work that they were performing. The only complaint that I had was the charges for the engine oil and transmission fluid. The fluids were twice as high as anywhere else that I've been. Other than that the service was 5 star and beyond excellent.......I'll go back for sure.
Class A - Diesel
Posted: 2009-05-13 00:00:00
Living room slide leaking, step cover not working and air leak in coach leveling system. Excellent service experience. Everyone very friendly and helpful. Service performed in a timely manner. Highly recommend them and will return.
Class A - Diesel
Posted: 2008-05-12 00:00:00
We had a few small warranty items to be taken care of, routine 6 month maintenance, and new window awnings installed. The service was outstanding! Everyone that we encountered was friendly and informative. The work was done well and efficiently. Everything about the factory and service was far above our expectations. We recommend them without reservation.