D&R Family RV

I took my toy hauler to D&R's Family RV on 06-24-2016 because my slide out was rubbing on my linoleum floor. I told the owner Ron on the phone when I was scheduling my appointment that I would like rollers installed under my slide out so it doesn't touch the linoleum floor and damage it anymore. When I dropped my toy hauler off Ron was not there and I was told by the technician to pull my trailer in their yard. I explained to the technician I wanted rollers due to the rubbing issue. The technician looked at the slide and said it would need 3 rollers and he would look at the alignment first. I was called and told the RV was ready to be picked up. When I went to pick up the RV I noticed there was no rollers and was told that they placed carpet under the slide out edge and it works as it should. I paid the bill and took it home and called a linoleum repair professional to repair the floor. When I opened the slide the carpet that was installed rolled out half way and I noticed my linoleum had been ripped a additional 6 inches. I was told there is too much friction on the floor and it would do the same thing. The next day 06-26-2016 I took the RV back and told them I came to them because I was looking for a solution not a band aide. I again said I think installing the rollers are the only way to go and if they could apply the $162.16 towards the cost of installing rollers. The technician then said he would have to speak to the owner Ron reference the issue first. I then said I will wait for Ron then and I was told he was in Jackrabbit AZ getting permits for his new home. The technician then told me to leave the RV and he would see what Ron says. I was called by the technician and he said Ron was still in Jackrabbit AZ and he was not sure when he would return but I could leave my RV and Ron would look at it when he returned. I asked when would Ron return and I was told he was not be certain it could be 1 to 3 days he was not sure and Ron did not tell him. I was called again and told that there was nothing they could do and they would suggest my upgrading the floor in front of my slide out. I then again asked about the rollers and I then was told they didn't have the equipment to remove the slide out. I then explained that I could have replaced the flooring prior to bring the RV to them although I wanted the slide out modified because I didn't like the design and I felt it would do the same thing to the next floor installed. I then requested a refund because I had the same issue as when I took it to them although I did have a 3 inch rip of carpet under my slide and my floor was in worse shape now. The technician then said he would again need to speak to Ron about a refund. I was called by the technician and told that Ron said he was not willing to refund my money that he felt they had adjusted my slide out and I just needed to replace my floor. I would not recommend this company to anyone. I don't believe they are professional nor believe they performed any work on my RV. I gave them the option to repair the RV proper and I was told they didn't have the equipment. They should have never accepted the job if they didn't have the equipment.

Install inverter, install batteries and battery boxes, install extra 30amp inlet, install various 12v and 20v wiring in heavy duty truck. Excellent. He's been doing this so long he knows all the tricks to get it done right. A family business with very low overhead. He was able to take descriptions of what I wanted done, and came up with exactly the right installation nuances. This is the 3rd RV I have had Ron work on. I didn't add solar this time around, but would go to him in a heartbeat for a solar installation (which he has done for me on previous coaches). I could not be more satisfied.

Installed new 3 panel solar system complete with charger controller. Excellent service with a very professional attitude. This is a father/son business and both are knowledgeable and caring with their work.

Installed LP gas line with quick disconnect for Wave 3 heater. Included fabricating the exact length hose we needed. We were scheduled quickly. Work began promptly and completed in 1.5 hours. Hourly rate was fair. Great work. Highly recommended.

Used him for many years: solar, batteries, awning, and general RV repairs etc;; the honey dos.. very excellent and honest