Hansel RV Service is an RV Repair and Service center providing recreational vehicle support to the Petaluma, CA area.
RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.
Services Offered
Facility Type
Payments Accepted
Discounts
Warranties
Certifications
Mobile Repair
No
Class A - Gasoline
Posted: 2009-06-25 00:00:00
They completed the recall of the Norcold Refrigerator. They have changed managers and work ethics and I am completely satisfied with their work. They completed the job on time, which was a problem previously, and everything was perfect.
Class C
Posted: 2007-07-01 00:00:00
I called in advance and arranged for a time to bring in my RV. I was told it would take one day to diagnose and order parts, one day for delivery of parts, and one final day for the repair, three days total. Three WEEKS later, after about six hours and sixty phone calls back and forth, inquiring when my RV would be completed, what the ongoing issues were, etc., with the WRONG AC unit installed in my RV, my WORKING FURNACE completely disabled, and OVER charged for labor, I felt compelled to pick up my old AC unit and my RV with disabled furnace, and found another service center to REDO the work correctly. Incidentally, the second RV repair shop did the work for $300 less in labor, three hours total, and in less than one business week. Hansel RV on the other hand, OVER charged my VISA for labor and the parts to install the INCORRECT AC unit and told me that they would not credit my VISA for either labor or parts until I returned to Hansel RV the INCORRECT AC. I rent out my RV and due to the extended period of time past the time promised that Hansel RV had my RV in repair, I was forced to cancel one rental agreement and discount a second rental, due to the disabled furnace. I would NOT recommend Hansel RV Service.