Floyds RV

Terrible service! We purchased a new pickup to pull our fifth wheel. The dealer was going to put in the hitch but I told my husband that we should take it to an RV dealer and let them do it. They are the “experts” at that type of thing. We made an appointment to have a fifth wheel hitch put in our vehicle. Purchased the hitch and paid in advance. A week later we drove 60 miles to our appointment only to have the service manager rudely inform us that it could not be done. He said a hitch could not be put in that model pickup, a 2018 Dodge 2500. He very rudely told my husband to take it somewhere else and get it done. I called American Hitch & Automotive in Moore to see if they could do it. They got us in that morning, installed the hitch, and charged us $600 less than what Floyds was charging. We will never return to or recommend Floyd’s RV to anyone.

We dropped off our Class A gasser for a hood repair, LP tank top-off and estimate for minor exterior damage. The hood was jammed shut ever since Floyd's RVs worked on it the last time. We've used Floyd's three times over the past two years for service to our Class A coach. It's always the same. They'll keep it for a month and only get the work done when you tell them you're coming to get it whether it's done or not. A letter to the owner, Rex Floyd, asking that he look into why our most recent repairs weren't getting done produced no reply from anyone. Our coach sat there for a month outside through the worst winter weather of the year and there was no work done to it at all. We finally picked it up-with a totally dead battery--and returned it to our inside storage at Alpine RV Parking, just up the road. The company website says Rex Floyd is a legend in the RV business. We think this is likely, but not for any good reason. There are too many RV repair services in the area with good customer evaluations to bother going through the hassle of using Floyd's RVs.

RV systems inspection, service generator, replace windshield and one side glass. Inspection of our newly purchased used rig was a joke. We found one ceiling light not even working, tank level gauges bad and told it was just condensation. Gas was flowing at carburetor when running generator, and water heater would not run on electric. Took 12 weeks to perform what work they did.

I paid over $500 to have a complete inspection of a motorhome before purchasing. I was told they would check everything for this price excluding the truck mechanical(drive train, etc.) as that area required a mechanic. First, I know this is delayed, but it has been bothering me now for some time. I purchased the motorhome close to book value from a third party as very good condition based upon Floyd's RV glowing inspection report. My report showed a shade not working, smoke detector missing, and two other minor issues. What I found on my first trip was the 16 foot main awning was damaged and not usable, the pullout awning was broken and partially repaired, CO2 and propane detectors not connected and broken, refrigerator not cooling past 50 degrees, slow water leak under sink, two windows leaking, with previous water stains inside. From noticing the stains, I was told the roof need sealing, so I paid a $1,000 to have it sealed. The leaks still occurred, and I had to seal them. I ended up paying about $2,000 to have Floyd's RV place me in a poor bargaining position and get stuck with thousands in repairs that I am sure they would do, but I will never go back.

Water damage apparently caused by water pump, sink, toilet and closet had to be torn out to replace floor in bathroom and new tile put down. Took too long. Had RV nearly 4 months. On return home from picking up RV, water pump was still leaking. Returned to Floyd's to have what was probably original problem fixed... charged for pump part after paying them $4800.

A very poor PDI was performed. De-winterized the unit during winter months, and delivered to customer with frozen pipes. Extremely poor.

Pre-Delivery service poorly done. Had CB and window awnings installed, very poorly done. Had to redo both. I have not returned for anything and would recommend them for anything. All work was very poor.