Beckley’s RV and Camping

Repair items under warranty. Routine Service. Job was done well. Very professional and courteous staff. Work completed when promised. This is the second RV I have purchased from this dealer and have been impressed each time with the sales and service.

The day I picked up my Fifth Wheel I was having a hitch installed in my truck. The installation took longer than expected because a part needed for installation was not available and someone from the installation crew had to drive somewhere to get the part. I had a milk crate containing wheel chocks in the bed of my truck. The installation crew removed it from the bed while installing the hitch. When I was on the way home I realized that this had not been put back in the truck. I called and was told the crate and wheel chocks were found and would be held for me to pick up. When I returned to pick up the crate the wheel chocks were not in it. Some Beckley?s employees looked for them and found the wheel chocks in a garbage can. If I had been a day later the wheel chocks would have been discarded. After getting the trailer home and preparing it for our first trip I found some problems. A plumbing connection under the kitchen sink was leaking. The drain from the shower was leaking into the storage compartment. A seam on the bottom of the shower stall was not sealed and allowed water to leak into the storage compartment. The biggest problem was with the fresh water holding tank. There was a thick black slime in the tank. Pieces of this slime were being drawn through the pump and into the plumbing causing the faucets to get clogged. I called to report these problems and spoke with someone in the service department who suggested how to fix these problems. Teflon tape and silicone sealant fixed the leaks. After multiple times filling and flushing the tank, and sanitizing with bleach no more slime has appeared, although there are still some small dark flakes drawn from the tank when using the water pump. I will not use water from this holding tank for drinking or cooking. The first time I towed my trailer after picking it up I got a message on my truck?s information center to service the trailer brakes. I tried the brakes and they were not working. Per the instructions in the truck owner?s manual I turned off the truck and disconnected the trailer wiring. When I disconnected the trailer the inside cover of the cap on the newly installed trailer connection in the bed of my truck fell out along with the screw that holds it in place. I replaced the cap and screw and the trailer brakes worked. I thought that maybe the loose screw had somehow caused a problem in the wiring connection because the brakes worked OK after that. Later the service trailer brakes message appeared on my truck information center while no trailer was connected. I took my truck to my local Chevrolet dealer to check this problem. It was determined that the problem was caused by the improper installation of the fifth wheel wiring harness by Beckley?s. I incurred an expense of $253.34 for this repair. While I think it would be a reasonable request, I am not seeking restitution for this repair, but I certainly wanted to make Beckley?s aware of the improper installation. A serious accident could have occurred if the trailer brakes had failed while towing the trailer. Under those circumstances there could be liability issues for improper installation. I returned the fifth wheel for warranty repair work on 7/28/12. I received a call on 8/15/12 that the repairs were completed and made arrangements to pick up the trailer of 8/17/12. I was pleasantly surprised that all repairs had been completed under warranty and the deductible charge had been waived. Upon checking the trailer the radio was still not working properly and the latch on the medicine cabinet in the bathroom was not repaired. A new latch was installed on the medicine cabinet in the bedroom, but this cabinet latch was working OK. Several other items were properly repaired. I left the trailer at the service department so that the proper repairs could be made. The trailer was finally ready to be picked up on 9/8/12. After the experiences with the installation of the hitch I will certainly not have any additional equipment installed by Beckley?s, and will certainly not recommend their installation department to anyone. I doubt that I will be using your service department in the future, mostly because of the distance from my home.

The day I picked up my Fifth Wheel I was having a hitch installed in my truck. The installation took longer than expected because a part needed for installation was not available and someone from the installation crew had to drive somewhere to get the part. I had a milk crate containing wheel chocks in the bed of my truck. The installation crew removed it from the bed while installing the hitch. When I was on the way home I realized that this had not been put back in the truck. I called and was told the crate and wheel chocks were found and would be held for me to pick up. When I returned to pick up the crate the wheel chocks were not in it. Some Beckley?s employees looked for them and found the wheel chocks in a garbage can. If I had been a day later the wheel chocks would have been discarded. After getting the trailer home and preparing it for our first trip I found some problems. A plumbing connection under the kitchen sink was leaking. The drain from the shower was leaking into the storage compartment. A seam on the bottom of the shower stall was not sealed and allowed water to leak into the storage compartment. The biggest problem was with the fresh water holding tank. There was a thick black slime in the tank. Pieces of this slime were being drawn through the pump and into the plumbing causing the faucets to get clogged. I called to report these problems and spoke with someone in the service department who suggested how to fix these problems. Teflon tape and silicone sealant fixed the leaks. After multiple times filling and flushing the tank, and sanitizing with bleach no more slime has appeared, although there are still some small dark flakes drawn from the tank when using the water pump. I will not use water from this holding tank for drinking or cooking. The first time I towed my trailer after picking it up I got a message on my truck?s information center to service the trailer brakes. I tried the brakes and they were not working. Per the instructions in the truck owner?s manual I turned off the truck and disconnected the trailer wiring. When I disconnected the trailer the inside cover of the cap on the newly installed trailer connection in the bed of my truck fell out along with the screw that holds it in place. I replaced the cap and screw and the trailer brakes worked. I thought that maybe the loose screw had somehow caused a problem in the wiring connection because the brakes worked OK after that. Later the service trailer brakes message appeared on my truck information center while no trailer was connected. I took my truck to my local Chevrolet dealer to check this problem. It was determined that the problem was caused by the improper installation of the fifth wheel wiring harness by Beckley?s. I incurred an expense of $253.34 for this repair. While I think it would be a reasonable request, I am not seeking restitution for this repair, but I certainly wanted to make Beckley?s aware of the improper installation. A serious accident could have occurred if the trailer brakes had failed while towing the trailer. Under those circumstances there could be liability issues for improper installation. I returned the fifth wheel for warranty repair work on 7/28/12. I received a call on 8/15/12 that the repairs were completed and made arrangements to pick up the trailer of 8/17/12. I was pleasantly surprised that all repairs had been completed under warranty and the deductible charge had been waived. Upon checking the trailer the radio was still not working properly and the latch on the medicine cabinet in the bathroom was not repaired. A new latch was installed on the medicine cabinet in the bedroom, but this cabinet latch was working OK. Several other items were properly repaired. I left the trailer at the service department so that the proper repairs could be made. The trailer was finally ready to be picked up on 9/8/12. After the experiences with the installation of the hitch I will certainly not have any additional equipment installed by Beckley?s, and will certainly not recommend their installation department to anyone. I doubt that I will be using your service department in the future, mostly because of the distance from my home.

Oil/Lube/Filter, check air filter and fluid levels for rear axle, front wheel bearings, and hydraulic fluid. In addition they were to run my automatic levelers thru a couple cycles to see if they were working correctly. Was assigned a trainee and his instructor. Bill was $375. Totally ridiculous! Beware of this service center!

Bought 2009 Coleman Niagara new at same dealership - A/C unit replaced day of sale, got it home and refrigerator didn't work, right sidewall bulged out when leveling unit, awning cover leaks, backing peeling off curtains, hitch bent, wheel well gasket missing, rear shelf unsupported, shower stall wall warped, various stripped screws, seat cushions worn through, leaking light covers, the list goes on! Refrigerator repaired, sidewall waiting on Coleman to authorize repair, awning cover still leaks Coleman states no repair necessary, curtains on back order for over three months and still waiting, hitch repaired, wheel well gasket waiting for Coleman authorization to repair, rear shelf they said it was repaired but it wasn't, some stripped screws repaired, leaking light covers repaired but found another light cover cracked, shower stall wall not repaired.

SALES and SERVICE Review: Excellent RV dealer/service center. We bought a new class A from these folks and were great to deal with from the start to finish. After searching for over a year, we found "the one" on their lot. The sales person and manager were not pushy at all and gave us our space. they went out of the way to accommodate us. Everyone had smiles on their faces at this dealer! Made us feel like family! Thanks Beckley's, you did much for us and we expect you will in the future as well! "The Baker's" PDI on a new CLASS A. Excellent staff and great attitudes!!

Bad stabilizer Jack replaced-Warranty Cabinet door and trim loose-Warranty Door catch repaired-Warranty Maxx air vent installed black tank flush installed Levels installed Everything looked great. The black tank flush look like it was factory installed. I am glad I had them do the work instead of me poking around like Tim Taylor.

Water leak, Broken fan, Damaged sofa fabric, just to start. New unit 6 month old. Taken in twice and nothing has been completed yet. Keep getting a run around like parts are still order and can't seem to find the problem. They damaged and lost personal items. Never touched some of the repairs they said they fixed. This is the worst experience I've ever had with a service department ever. Its not the mechanics, its the Management.

I purchased this motorhome at another dealer. Beckly's is the closest Fleetwood dealer but doesn't sell the model we wanted. Every time I go there the first thing they ask is did I buy from them. I took it in because I could not get the ESN out of the satellite radio in order to start my free subscription. When I returned to pick it up they charged me $40 and told me they found no problem and left the instructions (that they took out of my owners book) on the seat. I asked to talk to the manager and was told he wasn't in. I drove home and called the service manager the next day. I then had to make a second trip back there to show him it didn't work (50 miles). They then ordered a new satellite tuner and it took a third 50 mile trip back when the part came to get it replaced! I had to diagnose the problem and show it to the service manager to get it fixed. They SUCK! Then I didn't get my money back until the repair was completed (third trip). They also claimed to but didn't repair some other minor issues they where supposed to repair. I don't think they could fix a peanut butter sandwich.

Repair/Replace NAV system, Fix door squeaks, Adjust basement door latches, Install CB. Excellent