Beware that this company has a bill invoice system that precludes knowing exactly was bought and paid for. They charged me more than I should have been charged and could not show me where, in the bill, I received credit for a part that was paid to them by the warranty company that I had brought in my self. They tried to charge me for welding supplies that was not used in the repairs. I asked them what else I was paying for that in fact was not done, I just received a blank stare. My hydro Hot system was not working since it lost its fluid and shut itself down. The problem was a Stir Pump that had started leaking, they got it covered under the warranty but said later that the combustion chamber was cracked and they did not ask the warranty company to cover it because, they said the unit needed serviced ??? I had them replace it for over $220. I often told them to do only that what was covered under warranty. I knew in advance that I would owe the $200 for the deductible. I later found out that their shop rate was $25 more per hour than the warranty company would pay, so I owed another $320 or so. When I went to pick up the Diesel Pusher, the bill was nearly $1,000!!! I thought I would owe $200 for the deductible, $220 for the combustion chamber (that they should have had the warranty company pay for), $320 for the hourly rate, $150 I was charged for in diagnostic work on an uncovered issue. For a total of around $890, and I would get a credit of about $349 for the part I brought in. That leaves $540 or so, of charges that they could not explain why the warranty company did not pay for. I was charged for two types of anti freeze just to mention a few items. I am going from memory. This took place in the middle of November '15. The numbers are not exactly correct, but you get the idea. So far the work seems to have been done correctly. They gave me some song and dance about things they said needed serviced before they could look for the issue ( air system bleed down). I had a few other items that I was going to have them do, amounting to over $1,000 in service work but after seeing what was going on, I took the unit back to my dealer to have the items serviced and adjusted (nearly 40 miles away). I just found out that while the unit was in for the air leakage in the suspension, the chassis shop found that the axel hubs are leaking. East Valley told me they went over the coach thoroughly but now I will have to pay another deductible, so they cost me another $200. I will never go back to East Valley RV, and I tell all my RV friends to stay away also.
Terry Thompson
Posted: 2016-01-06 22:48:06
Beware that this company has a bill invoice system that precludes knowing exactly was bought and paid for. They charged me more than I should have been charged and could not show me where, in the bill, I received credit for a part that was paid to them by the warranty company that I had brought in my self. They tried to charge me for welding supplies that was not used in the repairs. I asked them what else I was paying for that in fact was not done, I just received a blank stare. My hydro Hot system was not working since it lost its fluid and shut itself down. The problem was a Stir Pump that had started leaking, they got it covered under the warranty but said later that the combustion chamber was cracked and they did not ask the warranty company to cover it because, they said the unit needed serviced ??? I had them replace it for over $220. I often told them to do only that what was covered under warranty. I knew in advance that I would owe the $200 for the deductible. I later found out that their shop rate was $25 more per hour than the warranty company would pay, so I owed another $320 or so. When I went to pick up the Diesel Pusher, the bill was nearly $1,000!!! I thought I would owe $200 for the deductible, $220 for the combustion chamber (that they should have had the warranty company pay for), $320 for the hourly rate, $150 I was charged for in diagnostic work on an uncovered issue. For a total of around $890, and I would get a credit of about $349 for the part I brought in. That leaves $540 or so, of charges that they could not explain why the warranty company did not pay for. I was charged for two types of anti freeze just to mention a few items. I am going from memory. This took place in the middle of November '15. The numbers are not exactly correct, but you get the idea. So far the work seems to have been done correctly. They gave me some song and dance about things they said needed serviced before they could look for the issue ( air system bleed down). I had a few other items that I was going to have them do, amounting to over $1,000 in service work but after seeing what was going on, I took the unit back to my dealer to have the items serviced and adjusted (nearly 40 miles away). I just found out that while the unit was in for the air leakage in the suspension, the chassis shop found that the axel hubs are leaking. East Valley told me they went over the coach thoroughly but now I will have to pay another deductible, so they cost me another $200. I will never go back to East Valley RV, and I tell all my RV friends to stay away also.
Class A - Diesel
Posted: 2013-07-15 00:00:00
I had one of my roof air conditioning units quit blowing cool air in the middle of the Phoenix summer heat. I was very impressed with the work that was done. I am a first time RV owner and called Tiffin when my unit failed. Bob Tiffin (owner of Tiffin Motorhomes) personally recommended these guys and I can see why. They were extremely caring, compassionate, and very prompt as I live in the unit. They even plugged me in to their electricity and water and let me continue to live in it while the work was done. I would highly recommend them
Class A - Gasoline
Posted: 2012-09-28 00:00:00
I had been in contact with my insurance company and a man by the name of Jake or Jay, the service rep at East Valley RV, for a matter of weeks. The 3 of us had everything planned out to the exact time and day that parts would arrive and work would start. I was very impressed with the way the service rep handled my claim. He literally took care of EVERYTHING for me except transporting it there. Imagine my surprise when I arrived for my appointment and I found that the person in charge of my claim had been terminated and thus turned into a big fiasco. This was the easiest salesman I had dealt with in a very very long time so it makes me wonder about their other business practices. I have heard from a few people around the Mesa, AZ and Apache Junction, AZ that this is a common occurrence for this company. Not sure that I will go back.
Class A - Diesel
Posted: 2012-01-15 00:00:00
Complete electric jack system replacement with new model Atwood system. Very professional and efficient. Appointment and schedule were met as planned with no additional charges. Components operate as desired, finally...
Class A - Diesel
Posted: 2011-11-18 00:00:00
I took the coach in for a pre-purchase inspection. They claimed the furnace caught fire during the inspection and showed evidence of a previous fire. The recommended the furnace be replaced at several thousands of dollars. They also said the coach had a head gasket leak and estimated the cost at $4,000.00 and all coolant needed to be replaced, the seller had records of recent service including coolant replacement. Along with the head gasket issue they claimed there was a transmission leak. No estimate to repair, they said they would have to get into it before they could give us a cost. Also said the belts needed to be replaced for an additional $450.00. They charged $350.00 for the survey. With all that was pronounced "wrong" with the coach I decided to get a second opinion. We had a mobile diesel mechanic come to the coach. He pressurized the cooling system and found a leaking pipe plug on the drivers side, tightened the plugs re-pressurized and found no leaks. He also said the coolant tested fine. He could find no evidence of a transmission leak and said the belts showed minimal wear. Service call and repairs totaled $93.75. We did buy the coach. My only mistake was not going back into the shop to physically see the what they claimed was wrong with the coach. Beware of claims of major repairs. Always get a second opinion.
Class A - Diesel
Posted: 2010-03-15 00:00:00
Discovered oil leak on CAT rngine. Replaced 2 hydraulic levers Their work has always been very good. We used them for warranty work only.
Class A - Diesel
Posted: 2008-09-01 00:00:00
Body repairs, radio replacement, new batteries, work on closet hardware, etc. We are repeat customers of East Valley RV Specialists. Burt is great;always returning calls and keeping in constant contact with us. Repairs are top notch and done in a timely fashion. Dan, the owner, is active in the business and also helpful. We drive across Phoenix to their shop for service as we trust them implicitly. Repair staff are good and talk to us directly!
Class A - Diesel
Posted: 2008-08-03 00:00:00
Air suspension, ride height and dash A/C system. Terrible! I was told the air suspension was fixed by adjusted the regulator. Then told that the dash A/C needed to be replaced for $2300.00. I have an extended warranty. The warranty company denied the claim stating that it should only run under $500, for a couple of seals and a flush. East Valley said that the compressor needed to be replaced and they were unable to replace any seals. I got several versions of the repairs required. After two weeks I pick up the RV. The air ride had not been fixed. The same problem existed. They then looked at it again and said the air ride valve needed to be replaced. So after $125.00 East Valley RV fixed nothing and lied to me. I took it to another shop. All they did was adjust the ride height. Found the A/C thermostat needed replacing and 5 seals. Less than $100.00 in parts and several hours of labor. The warranty company covered the repair less deductible. I will never take anything back to East Valley RV.
Class A - Gasoline
Posted: 2007-11-01 00:00:00
Fixed Front-end alignment. Solved battery problems. Work was speedy. They found a problem which was less costly than originally thought, saving me about $700.
Class A - Diesel
Posted: 2005-01-01 00:00:00
Body Work on basement doors, various other repairs and preventive maintenance Excellent