Mike Thompson’s RV Super Store

Shimmed microwave oven to stop squeak in mount, fixed bubble in vinyl floor. Tried to charge me $190 for warranty work even though I had personally cleared it with Fleetwood Customer Service per MT's request and had Fleetwood rep call Doug Stewart voice mail authorizing service. They lost my Class C rig for 40 minutes. Warranty period has now elapsed, will never deal with MT again, atrocious treatment, previously held rig one month for factory recall to fix overhead cap, long waits despite appointment/promise times is typical. Fleetwood has little control build quality and dealer repair service.

Headlight Alignment They kept the coach for 2 weeks first visit, when picked up headlight alignment was worse than when it was left there. The coach was not safe to drive in the dark the alignment was so bad! They had the coach for 4 more weeks and didn't even look at it until the morning I was to pick it up, reported that there was nothing wrong with headlights and didn't fix anything. When I arrived to pick up the coach, I was forced to wait almost 4 hours, they lost the keys! I was asked to have someone bring the extra key from home. There was no one available, so after a considerable wait, I was given a ride to my home by the service writer to retrieve the key. I was not compensated in any way for their screw up and I still had a coach I couldn't drive after dark so our weekend trip had to be cancelled. I downloaded a headlight alignment procedure from the internet and spent 30 minutes aligning the headlight myself. When I confronted the service manager I was told that they had qualified technicians perform the alignment with a $4,000.00 piece of equipment so they were standing by their technicians word that there was nothing wrong with the alignment. You can see the problem at http://www.grifftek.com/pace/hl/

I wish I could say the work was done, but these guys are so incompetent they can't even get the parts ordered!!!! We purchased a 2013 RV here back in November. We were promised some things would get fixed/taken care of. After nobody from their "amazing customer service" team that they claim to have on their website would return our calls, I escalated it to the service manager. John Thompson (assistant service manager) assured it would get taken care of. Well another month has passed of their "amazing customer service" and still nothing has been done. They are always "going to look into it and call me back" and nothing! Ive also been told a few times that the seat cover we are waiting on has been ordered and they will call us when it comes in. Well I follow up with a phone call and I get the same thing, we'll look into it and call you back. Aside from that, our new RV is already in for service at the Ford dealer for a dead battery and a faulty fuel gage. STAY AWAY FROM THIS PLACE!!!!!!

Replaced back up camera, repaired electrical, repaired generator, minor body work. I picked the coach up after being in the shop for 2 weeks. It was clean and ready when I arrived. All repairs were done correctly and the body work turned out great. I would recommend anyone to use their service

I bought a new Itasca from them in Oct. I finally received the coach after all the work was done in Dec. 2005. The issues I had were factory issues that could have been addressed in days instead of weeks/months. On more than one occasion, after calling them several times, they would tell me to come pick up the rig. Then would call back and say that they forgot to order one more piece and that it would take weeks to get. Even after Winnebago customer service had authorized overnight deliveries. They tried to charge me for some of the deliveries. On one occasion, I did not know until I arrived that they had not even started work, even after they said it would be done by that evening. My feeling was that they had no interest in full filling the work contract. They had no regard for the new owner (me). And they were very unprofessional. Once the work was done, it was done satisfactory

Misc. warranty work Excellent work and more impressive is the Adviser Kevin Jennings and how he works to complete the repairs as he promised. Also he is very helpful when trying to explain what the coach problems are.