Renovation of 34 ft Barth. Remove couch, install new washer/dryer, install additional wood flooring, install carpet, install workspace. Minor repairs also. We were ASSURED by the owner, Tom, that he could do this and we had had the coach in a couple of times before and were pleased with their work, even though they didn't return phone calls. We were told it he could have it finished in a week, which we found hard to believe. But we didn't need it for three weeks.
The middle of March we took our 34 ft Barth into Tom's RV in Albuquerque, NM. They had just acquired the customers of a great RV repair shop in Albuquerque, Osborne's, whose owner had retired.
I asked him specifically if he did this kind of work and he said, SURE he did. No problem. Tom, the owner of the new shop ASSURED us he could install a washer/dryer, install a workspace, new carpet and wood floors. He told us to bring it in the following Monday (middle of March) and he could have it ready in a week. I told my husband, that was hardly likely, but we didn't need it for three weeks. We took it in. I even called the carpet place he said he used, went by, picked out the carpet. He had already assured us that the existing wood floor would be matched perfectly, so I didn't pick out any wood.
Two weeks went by. We called repeatedly and he finally returned our call and he said he had the sofa out and had ordered the washer/dryer and it would be finished by the end of the week. Three weeks later, after not being able to reach him, only his receptionist. I happened to be in Albuquerque and stopped by the shop unannounced. (We live two hours from Albuquerque.) I asked the woman at the desk to give me the keys and I looked inside. NOTHING had been done. Nothing. I asked the owner what was going on? Could I just take it back now and forget about it? He said, and I quote "The washer dryer just came in and we're going to start on it tomorrow." I believed him. I didn't want the poor guy to be out the cost of the washer/dryer.
We had already had to cancel a visit to South Texas for a friend's birthday and we had lost our patience. We wanted our RV back. Last week my husband called him for about the tenth time. He is IMPOSSIBLE to get hold of and never returns calls. He said, and again I quote, "Well, I'm not happy with the cabinets." Now this implied to me that the cabinets had been finished, just not to his satisfaction. He had told us previously that the cabinets were all that needed to be finished. My husband said I was going to be in Albuquerque and would pick it up anyway. They had now had it 6 weeks and supposedly it was only going to take a week. So, I went down to pick it up last Friday. Hoping that the cabinets were "OK". I was sure the carpet and wood floors had been finished, and was lamenting the fact that we no longer had a couch, but we DID have a workstation and a washer/dryer. I needn't have lamented at all.
I went to the receptionist and asked how much we owed her. "It's not finished, correct?", I said. "You don't owe us anything. We didn't do anything." OK, big joke, here. I was stunned. "You didn't do ANYTHING??? "Tom had said the washer/dryer was in, and the cabinets had been done, and the carpet ordered." She replied, in her surly manner, "I don't know anything about that. Tom just told me to give you the keys." Of course Tom was no where to be found. I was furious. Six weeks, innumerable LIES and nothing to show for it.