Buffalo RV – An RVOne Superstore

(716) 652-4500

http://www.rvdirectbuffalo.com

1200 SW Blvd
West Seneca, NY 14224

Buffalo RV – An RVOne Superstore

Buffalo RV is an RV Dealership and Service Center serving the West Seneca, NY region. Please call 716-652-4500 for more information.

RV Repair Direct requests that all past and present customers of Buffalo RV – An RVOne Superstore leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the West Seneca, NY area. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

 

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class C

Posted: 2013-08-19 00:00:00

Warranty service, Forest River Solera. We purchased a brand new Solera RV from Buffalo RV (Division of RV One Superstores, Inc., Albany, NY) in Nov. 2012. The salesman told us to expect a few minor repairs and adjustments that might be needed after the first camping trip, and so we made an appointment for June 19, 2013 (7 month notice). One week prior to that date, I called the service department and reconfirmed that date. We brought the unit in on the 19th, along with a list of about 10 items that needed to be fixed ? including an electric step that was stuck in the extended position and made driving the unit unsafe. What followed were two month of phone hell trying to get anybody to inform us about the status of the repairs. Part of the problem was that it was next to impossible to talk to anyone at the store. We left numerous messages, and most of the time they were ignored. Only after we threatened legal action did we receive some recognition of the problem, which apparently was ?overbooking? and ?understaffing? of the service department, and problems receiving parts. We finally got the unit back on Aug. 19. We did voice our disappointment to the store manager, Mike Watkins, and asked him for some sort of recognition that we essentially lost our entire summer camping season. He promised us to investigate and get back to us. In typical Buffalo RV fashion, we never heard from him again!

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