RV Masters, Inc.

(713) 461-2300

http://www.rvmastersinc.com

1967 Bingle Rd.
Houston, TX 77055

Mon.-Fri. 8:00 AM-6:00 PM
Sat. 9:00 AM-12:00 PM

RV Masters, Inc. is an RV Repair and Service center providing recreational vehicle support to the Houston, TX area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Gasoline

Posted: 2004-09-15 00:00:00

I HAVE A 32FT HOLIDAY RAMBLER I RECENTLY BOUGHT AND IT NEEDED A FEW THINGS DONE TO IT. I TOOK MY RV TO RV MASTERS FOR A ELECTRICAL BOX TO BE REPLACED WITH ALL OF THE RV FUSES AND RELAYS FOR THE ENTIRE COACH. RV MASTERS DID NOT HESITATE TO TAKE ON THE TASK AND DID A FINE JOB OF PUTTING ALL ELECTRICAL BACK TOGETHER. I ALSO HAD A DUMP VALVE REPLACED AND ROOF RESEALED. ALL WORK WAS DONE JUST LIKE I HAD ASK THEM TO DO. SOME PLACES IN THE PAST WILL NOT DO THE WORK YOU WANT DONE. THEY WILL WORK HARDER TRYING TO GET OUT OF WORK. RV MASTERS IS VERY HELPFUL ON ANY TASK.

Class A - Gasoline

Posted: 2009-01-15 00:00:00

Front brakes dragging, causing the front wheel brakes, calipers, pads etc. to become extremely hot. Hot brake fluid was spilling on the engine and oil leaking out of both front wheel bearings. HOUSTON HAS A GREAT RV SERVICE FACILITY. Even though this work wasn't scheduled, I picked up my RV less than two weeks after I had the RV towed to their facility. They worked directly with Workhorse on the warranty for all labor and parts. They even gave me a courtesy 21 point chassis inspection before letting me leave, as well as giving me some great insight to some other minor problems I was having. The owners, Gloria and Kelly Hammack, are very professional, friendly, and just plain nice. Orlando, the service tech, explained all the repairs to me, very helpful. If I can use an analogy, they all are great RV Doctors, with great bedside manners, and make you well without a lot of delay.

Class C

Posted: 2011-09-18 00:00:00

Reattaching trim, removing stove top cover and installing sewer hose. Excellent customer service. Very professional, helpful and friendly business owners.

Class C

Posted: 2011-06-15 00:00:00

Fix day/night shade - install refrigerator screen - check tire pressure - install sewer hose (customer supplied) - reattach back trim on coach. Excellent job - wonderful customer service.

Class A - Gasoline

Posted: 2011-03-15 00:00:00

factory recall on brakes excellent

Class A - Diesel

Posted: 2011-02-24 00:00:00

Norcold Recall on 1200LIM Refrigerator Excellent Service. We called ahead to arrange the parts coming from Norcold. We realized they sent them to the original owner dealer, instead of to RV Masters. Orlando, the service manager, arranged to get them shipped quickly to here in Texas. We set appointment and upon arrival, 2 mechanics came out to help us park! Went inside to met Orlando - he had the parts! Told us to relax - we'd be done within the hour. Sure enough, Steve, technician, came out in the rain to do an outside recall - now THAT'S SERVICE!!! (I did hold an umbrella for him!!) He was very courteous and professional - explained what he was doing and had us completed quickly. We were done with all the paperwork and driving back out within 45 minutes!! Try that anyplace us - plus, it was a 2 pm in the afternoon - not a first in appointment!! I would strongly recommend that for any RV service and repairs. Very professional, clean and knowledgeable Plus, very timely!!!!

Class A - Gasoline

Posted: 2010-09-14 00:00:00

Like many Class A owners, we were facing the impending Workhorse Bosch caliper brake recall. Our local dealer had already made repairs on both of our front brake assemblies within two weeks after our purchase of a 2003 Dolphin LX in September 2009. Ever since, we have been extremely vigilant on monitoring our coach's front brakes. We live in PA and were on a trip to Houston, TX for a wedding in September 2010. After leaving Little Rock, AR we noticed that one of the front brakes was hung up and caused the coach to pull to one side and the wheel temperature began to rise. With some maneuvering and braking we were able to get the brake to release and we were able to continue our trip. 100 miles later, the other front brake bound up causing pulling in the opposite direction and wheel temperatures to rise. Unfortunately, we were not able to get this brake to release after several attempts and thus we had to stop for the day to let the brakes cool overnight and they did release. Meanwhile, Workhorse suggested we contact two dealers closest to our location in North Texas. Neither dealer had the required parts. We chose to continue to Houston the next day believing there was a better chance to find a dealer with parts in Houston. We contacted RV Masters Inc. in Houston and explained our situation. They explained that they had already completed some of these recalls but were temporarily out of the necessary parts. They told us that they expected more parts in three days and that they would be glad to help us as soon as their parts arrived. Parts arrived and we were told to bring our coach in first thing in the morning and they worked all day to perform all the required work. They knew we were from out of town and were stranded. They took very good care of us, offering us coffee and donuts in the morning, lunch and anything else we needed to be comfortable while they worked to get us back on the road to get home. The work was completed by the end of the day nd we were on our way. They even called several times over the next few days to be sure that our brakes were working satisfactorily and that we were safely on our way home. If anyone is in the Houston, TX area and you need any form of RV repair, we strongly suggest that you contact RV Masters Inc. on Bingle Road in Houston, TX. This family owned and operated business treats their customers like family, even those of us who live more than 1,400 miles away and most likely cannot give them any future business. When you call, ask for Gloria or Kelly and you can be sure that you too will be treated like family.

Class A - Gasoline

Posted: 2012-11-18 00:00:00

Repair Dash Air Conditioning. I have had problems with the dash air since I bought the unit new two years ago. The selling dealer was not able to repair it. I had it in the Fleetwood service center and they were unable to repair it. Every one before just checked the freon and checked for leaks and gave it back saying it was OK. I took it to RV Masters. They worked on it until they were able to determine what the problem was. They took an interest in finding the root cause. It is finally fixed after 2 years. There is a technician there by the name of John, if he can't figure out what is wrong with your unit nobody can. I give them an A+. Great service, great people. Excellent

Class A - Gasoline

Posted: 2012-10-09 00:00:00

Window replaced, oil change, gasket on A/C's replaced, other minor work. The actual work done is fine. However, the RV's crammed onto this too-small lot left us with damage to the fiberglass exterior of our motorhome. The A/C cowling was damaged when they replaced the gasket. Window putty (tar-like) was tracked inside the bedroom on the laminate/hard-wood floor. We spent over $1900.00 there, they had our motorhome for over a month, they said it took so long because they were waiting for the replacement window - which they did not order when we dropped the motorhome off but instead waited until we had risen to the top of their repair list - what a bunch of wasted time, and when the above was called to their attention they told us to use Goof-Off on the floor and "sorry" about the damage to the corner of our fiberglass-bodied motorhome. They did supply a replacement cowling for the one they damaged and told us if we had trouble putting it on to bring our motorhome in and they would do it for us. Use these people with caution. Inspect, carefully, the outside of your RV when you pick it up. Inspect, inspect, inspect. We made the mistake of trusting them because they have had such high ratings here and didn't discover the damage until we got the motorhome back home. We still expected them to step-up. Foolish, I know.

Class A - Gasoline

Posted: 2009-02-08 00:00:00

Several, relatively minor items that needed to be looked at, evaluated, fixed or repaired: (3 vent caps on the roof had to be replaced, dash A/C serviced, chassis battery replacement). As part of their standard service, a 21 point inspection was performed and recommendations on other items that needed to be addressed in the future. Excellent. Took their time to understand what it was that I wanted and then performed the various tasks exactly as described. No surprises and it was completed in the time they said it would take.

Class A - Gasoline

Posted: 2009-06-30 00:00:00

A weld joint had broken in the framing channel in the front passenger flooring join where the side wall tubing joins the floor tubing. An extremely awkward location to locate and repair. We had been to a handful of RV shops as we are traveling on an 8000 mile trip and each place turned us away. Fantastic and excellent. They really care! Diagnosed, repaired and got us on our way within 3 hours. Most amazing service we have ever had in our 20 years of motorhome ownership! I wish we had a repair shop even half this good anywhere near our home. Phenomenal place! Would recommend extremely highly to everyone.

Travel Trailer

Posted: 2007-06-06 00:00:00

Repaired hail damage to front and right side of trailer, had to completely remove both and replace with new and reseal all openings. Work that was done was excellent, and in a very timely manner, trailer was completely cleaned and detailed at time of pickup.

Class A - Diesel

Posted: 2006-07-01 00:00:00

Warranty: replaced start capacitor on Coleman roof air, replaced Carefree power sun shade. Non warranty: replaced defective entertainment system control box, lighted door handle and painted a few exterior scratches and scrapes. All work performed on time and on budget. Seem like nice folks that really care about their customers. Nice to see that these days. Will definitely go back next time I need service.

Class A - Diesel

Posted: 2005-03-01 00:00:00

My refrigerator wasn't working on LP (OK on AC), making long trips cumbersome; either we had our cold items warm up while driving, or we ran our generator, using much more LP gas. We arrived in Houston Saturday afternoon, adding to our plight. Kelly responded to my call right away, and arranged for me to come in first thing Monday. Although parts delivery was slow, when they did arrive, the techs. jumped right on it and had me out in jig time. The new part also had improved performance over the old one.

Class A - Diesel

Posted: 2004-10-08 00:00:00

Loose quarter panels in front of rear wheels and basement door locks broken. 10-8-04 - Repaired problems while we waited. Service back to time we got their number early 2004=A++++. This last service on the 8th was just their usual fast quality service no mater how large or small the project. Kelly and Gloria the owners are hands on and take pride in their work. Thanks to Kelly, we have ironed out A/C problems on warranty and all kinds of small punch list items with Newmar. Plus RV Masters techs can come to you if you are in a bind for time. They have done it for us just hours before we had to leave town. Chris, one of the techs, has taken time to teach us how to do things on our coach for ourselves as well. They always go the extra mile like removing an old parking sticker from our windshield and replacing hard to find light bulbs. If you want piece of mind for all your RV needs try RV Masters, and we don't own part of the business and we are not related. Just happy, happy and content customers.

Class A - Gasoline

Posted: 2008-06-01 00:00:00

Had a speedometer issue. RV Masters said it was the speedometer cable and charged $450 to replace it. I had them give me the original cable. This repair did NOTHING to fix the problem. Took RV to my regular mechanic, SandS Auto: GREAT MECHANIC!, and the problem was a piece on the drive shaft. Showed him my original cable, and he said there was NOTHING wrong with it! Had him call RV Masters directly to explain the situation. RV Masters REFUSED to refund my money! I even offered to go to another mechanic for another opinion, but they became very rude and defensive! I am a local school teacher and have never been treated so poorly before! They seemed like nice enough people, but they need to stand by their work and treat all their customers with respect! The part they replaced did not need to be changed, this was corroborated by an outside mechanic. They then refused to refund my money, but offered me $40 for the part, which was not enough, and became very rude and defensive. All I wanted was a fair deal...if someone fixes something that is not broken, the should not charge for the service!

Class C

Posted: 2008-02-07 00:00:00

They have worked on my motorhome many times. I have had repairs done at my own expense, warranty repairs done, and new equipment ordered and installed. I have even used their mobile repair unit to save me when my coach batteries died. Their work is always excellent. The owners are wonderful and are people you can TRUST. I have referred many of my friends to this company and they have been pleased too. I wouldn't take my motorhome any place else!

Class C

Posted: 2007-07-15 00:00:00

We had a variety of items that we wanted fixed that had not been done with other services. We had several light assemblies replaced in the coach. We had the main AC serviced. We had the cab AC repaired (a difficult job because the prior repair shop had done some really strange bypasses to try to make something work). We also had the main generator serviced. While none of these items would seem all that difficult, our prior experiences with many of the other local RV service companies was dismal at best. Prior efforts at other places actually caused more problems and we would have to wait weeks beyond the quoted time period for completion. RV Masters was a totally different experience! We called ahead to arrange an appointment and they were very accommodating (despite being extremely busy). The work was completed on time despite our additional requests (cab AC repair) once we got there. Andre at the service desk ... well ... we can't say enough good things about him and everyone else we spoke with was equally wonderful. All repairs were done as exactly as promised with only one minor delay (due to a part not coming in that day) but they had excellent communication prior to that happening and let us know that it might take an extra day. The work done was excellent and we were pleasantly surprised later to find that they had provided us with an extra belt for our cab AC in case we had problems in the future while traveling. That belt had been a little difficult to come by in the past so their thoughtfulness of providing an extra one was really great. The prices were very reasonable for everything. Whatever they pay their service desk and mechanics isn't enough - we plan to have all our future maintenance and any other work done with these folks. Call ahead to make an appointment. They are so busy that I would not recommend "just showing up" if it can be avoided. Bottom line: good folks to do business with.

Class A - Gasoline

Posted: 2009-12-02 00:00:00

Brake service and oil change I had developed brake problems traveling around Houston on December 1, 2009. I contacted Workhorse Roadside assistance and was referred to this repair center. I phoned Orlando, was told to bring my rig in and the required repairs were done by close of business the next day. They even gave us hotel and restaurant suggestions. Orlando contacted Workhorse and much of the work was covered under the interim recall.

Class C

Posted: 2013-08-05 00:00:00

I was in the Houston area in August 2013 on vacation with my family in my RV. I had some electrical problems that shut down my generator. It was hot and humid and I couldn't run my A/C as I travelled west into the heat. I went to several local RV dealers to see if I could get a tech to look at and fix my problem. They all told me they were too busy and I would have to wait several days (throwing away business). I was on vacation with my family and dog in the RV, 4000 miles from home this was truly an emergency and we needed to get it fixed ASAP. I contacted RV Masters, they "squeezed" me in to their schedule that morning. Their techs located the problems and I was back on my vacation in a few hours!!! I can't thank them enough for having that personal touch and knowing what customer service is. It was truly an emergency and they helped me out!! The owners greeted me when I arrived and made the commitment to get me and my family back on the road as soon as they could!! Thanks to RV Masters for treating my family like their own and getting us back on the road!!! Excellent, they located the problem, advised me of the options and fixed it promptly. I was back on the road in a few hours!!!

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