BAD SERVICE, UNDEPENDABLE, RUDE, DOESN'T STAND BEHIND HIS WORK! Paul Kitchen failed to show up for two appointments without calling or apologizing for missing the appointment. He installed a new water heater in my camper trailer in June (finally showed up after one no-show); after my first camp out a month later the plumbing leading to the new water heater sprung a leak and flooded the camper. I removed the drain plug, called him, explained the situation, and scheduled for him to come out the following Wednesday. I texted him Tuesday night to confirm Wednesday morning appointment...no response. Didn't show on Wednesday morning. Tried calling and texting repeatedly...still no response the entire day. He finally replied to my multiple texts on Wednesday night as follows: Paul: "Sorry, just started a divorce. I'm only going to be doing winterizing for the rest of the year." Me: "Paul, you installed a new hot water heater in my camper and it leaked...Are you going to stand behind your work or do I have to take it to someone else to fix your work? Not to mention that we had an appointment this morning and you didn't show up or bother to call to reschedule." Paul: "Bull, I test those, when was this?" Me: "Can we talk?" Paul: "Obviously not, if you say my install was bad you can f*ck off." (Except without the “*”) I couldn't believe it! The text conversation went downhill from there and he repeatedly refused to talk to me on the phone. I ended up having to fix the problem myself which turned out to be the connectors leading to the hot water heater hadn't been tightened down securely enough. Paul could have figured that out in about 10 minutes or even talked me through fixing it on the phone to save a trip, but he instead preferred to hurl insults, curse me out, deny any responsibility, refuse to talk other than texting, and refused to stand behind his work. Unless you want to deal with someone who is undependable, rude, doesn't stand behind his work, and thinks that he is the only person in the world with personal problems and thinks they give him the right to treat people badly and say whatever he wants to them, then STAY AWAY FROM THIS GUY!