La Mesa RV

(520) 807-7252

http://www.lamesarv.com/tucson-motorhomes-rvs

3255 East Irvington Road
Tucson, AZ 85714

Mon.-Fri. 8:00 AM-5:00 PM

La Mesa RV is an RV Repair and Service center providing recreational vehicle support to the Tucson, AZ area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Diesel

Posted: 2004-09-20 00:00:00

Came back from a trip to Mexico and had no 110v. No inverter power, generator would stall itself when trying to apply load, no shore power connect. Smell of burning electrical in coach. After a day of troubleshooting without any luck in finding the problem, I reluctantly gave in and took the coach in to LaMesa RV. Fearful that this was going to be a huge repair bill, I waited patiently for the clock to click by at $110 an hour. Finally got the call 6.5 hours later that the coach was fixed. Ready for the bad news, I asked the bill total. Dave informed me that even though the coach was some 7 months out of warranty (not even considering that I am the second owner and I did not buy the coach from LaMesa)they (LaMesa) talked with Winnebago and they decided that the problem was a factory default in the wiring and there would be no charge to me. Approximate cost of repair was $800 and was paid by Winnebago. LaMesa got me right in on Monday morning and had the coach out the door by that afternoon. Yes, Winnebago accepted responsibility for this problem but without the assistance of Dave Adams at La Mesa and his support, this could have easily been my bill. Dave took the initiative to pursue the issue with Winnebago and they were willing to cowboy-up. This is a sign of not only a good repair facility but also a good manufacturer. It should be noted that on several previous occasions, when I first bought this coach, I stopped in and asked questions of both the sales folks and the service crew and on each occasion I was helped out immediately and my questions were answered cheerfully.

Class A - Diesel

Posted: 2010-02-12 00:00:00

Due to the economy (the country's and mine) we haven't used the coach in a year. Now that we are planning to go away for a while, and I constantly read horror stories about problems occurring, I decided to have the fluids changed/checked, and have an inspection for the upcoming journey. Since I have had success with La Mesa (Tucson) in the past, and the list of those who I would not let touch my coach has grown since moving to AZ, I called Stephanie and she schedule a visit for me with Joseph (Adviser) and Scott (Tech). Now, I know this is a busy place, and they have a lot of customers, but when I walk in and am greeted like a long-lost friend, asked about my wife (by name), asked about our pets, and the list goes on, I know these guys care! When I returned I was told what I thought; that is, the coach is in great shape, and only needed new windshield wipers, battery cleaning, and A/C filter replacement (plus a good washing). Of course the 36 quarts of oil, filter, etc. and the 41 point inspection. So, at the cashier's window (when I was paying) when Joseph wanted to go over the bill with me, I stopped him and told him if I didn't trust him I wouldn't have left the coach. But, later, on the drive home, when my wife was looking at the bill she asked what the $375 credit was for. I almost drove off the road. The credit they gave me was close to what I had just paid. Not only did it take me 18 months to find this place (I live 90 miles North but happened to be in Tucson and took the coach there out of desperation a couple of years ago), and they do great work, and now I come to find out they give me a HUGE discount. Did I die and go to RV heaven? Could not have been better. The coach runs better than new, when it was new we had issues.

Class A - Diesel

Posted: 2008-02-13 00:00:00

Worked on back-up camera, bedroom TV, awning cover, and magnetic slide sensor (bedroom). The first two issues had been worked on by two different RV places, without success. Scott (Tech) called the manufacturer of my RV, followed their advice, and added his own knowledge. On the back-up camera, a problem was encountered which created a halt, so Scott called the maker of the camera. It just so happens it is in Tucson. The President of the company came over, did a diagnosis, and replaced the "board brain" of the camera. I have spent 18 months looking for a decent RV repair since moving to AZ from Florida. Finally, I found a great one. Joseph, service writer, and Scott, technician, are the best team I have met since North Trail. They saved me a trip to the manufacturer (Indiana) to get these nagging problems fixed. They were knowledgeable, and very accommodating. The work done, in one day, was not done by other, RV service centers in much more time. La Mesa is an unknown (service) gem of a place. They listen, they discuss, and their communication with the customer is excellent. The work they did, and the manner in which they did it, was the best I have encountered.

Class A - Gasoline

Posted: 2008-02-10 00:00:00

February 2008: did not complete yearly servicing of water systems and laughed at me when I called with questions of fixing their incomplete job. Had to get someone from the RV park to help me close up the water tank, flush the system, put my water heater back together. Jesus, my service manager, thought it was all very funny and he expected the RV park neighbor to fix his mistakes. In May 2008 I had a complete service done before a trip to Alaska, which included having the 6 tires rotated. Upon my return from Alaska, had the RV in for its 30,000 mile checkup with the Ford dealer. Had to have all 6 tires replaced due to incorrect tire rotation from La Mesa. La Mesa also installed my Brake Buddy system and gave me wrong instructions on how to hook it up. Jesus said he had never done one before ?? and sent me off with the Brake Buddy locking up further down the road. I bought my RV from La Mesa, just love my RV, but will NEVER EVER GO BACK TO THEM AGAIN. I feel La Mesa RV took advantage of my lack of RVing knowledge. My bills were always over $1000. Did not complete service and poor service for what was done.

Class A - Gasoline

Posted: 2008-02-05 00:00:00

La Mesa found a short in my stop lights, changed differential oil,checked the brakes as they rotated all 6 tires, and repaired leaks at the roof TV ant. and the right front inner hub seal. It has been a very long time since we have had such excellent service. Both the service and charges we're outstanding with Joseph Jaure, the Service adviser, getting all repairs done as promised in one day with a full explanation of all charges and work done.

Class A - Diesel

Posted: 2006-01-31 00:00:00

We were on a snowbird trip to the southwest. While staying with relatives in South Carolina, a grand-niece managed to run into an extended bedroom slide on our 2005 Bounder motor home. Temporary repairs got us to Tucson, and I brought it in for an estimate and to schedule repair on January 16. Dave Adams saw us, and promptly gave us everything we needed to begin the insurance claim and get the damage fixed. He said he would have the necessary parts in about 10 days, and scheduled the necessary repairs for the 31st of January. While on the road, we received a call telling us the parts were in, and reconfirming the 31st for the repair. When I showed up on the 31st, Dave checked me in and assigned Technician James Rios to do the work. The coach was moved to service and Jamie Rios, assisted by Technician K.O. (only name I had for him) began immediately. These people's attention to detail during the repair and their willingness to keep me informed was an example that other shops in other places would be well to emulate. Dave constantly checked with my wife and I giving us updates and keeping us informed. The bottom line of this whole thing is that you have an outstanding CUSTOMER SERVICE PROGRAM as well as a clean, efficient shop and thoughtful staff.

Class A - Gasoline

Posted: 2007-04-18 00:00:00

Dometic refrigerator recall, dining room slide adjustment (9/06), chassis air vent repair, battery discharge issue, Blue Ox safety check. The work was done very well. We even spoke at length with the tech who was obviously skilled concerning our pesky slide issue. Our service adviser kept us updated on all repairs.

Class A - Diesel

Posted: 2005-02-20 00:00:00

Purchased a used 2001 Expedition in Quartzsite and took unit in to the Yuma office for warranty work. Several items on list. One in particular was the automatic satellite system not working. They fixed all problems and removed the brand x satellite system and replaced it with a King Dome Automatic....at no charge. They performed much better than I ever hoped for.

Class A - Diesel

Posted: 2004-01-01 00:00:00

Fix roof leak, and repair carpet, install items promised at time of sale, 6 months previously.Which should have been completed at store where purchase was made, Oregon. They were unable to get the job done there too. La Mesa RV claims this is the best store in there network. I found them disorganized, unable to accomplish simple task. They could not even wash the rig properly, had major dirt spots all over and when I pointed this out, they made me feel like it was MY fault! This was after I had made a previous 100 mile trip there to have 'promised' work done, only to find they didn't have the parts they had claimed were there...........My advice, don't trust them in service or sales...

Class A - Diesel

Posted: 2012-07-10 00:00:00

While Vacationing in Moab, UT our rear airbags deflated. It caused terrible vibrations and seemed like the transmission was coming apart. Tried to take it to an RV service center in Flagstaff, they could not service it. Looked for a Spartan service center in Tucson where we were heading next. It was a very bumpy ride. We called La Mesa and asked if they could fit us in the next morning at 9:00 am, by 9:30 they had the problem diagnosed and had the replacement part by 10:00! The tech Andrew looked for other problems and pointed out other potential problems. I do most of my own maintenance and repairs and am very wary of mechanics and repair facilities having been riped off in the past. They did right by me and would use them again and would recommend them to others. They replaced the failed part and I had them replace two other linkages, which they did for no additional labor charge.

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