GENERAL RV

Just picked up a new 2014 Keystone Cougar HC 321RES trailer and when I got home found out the keys wouldn't work. They offered to pay my gas (diesel fuel $64) to drive back to fix it. I offered to stop in the Wixom, Michigan office and just swap door locks. They called Wixom and took care of everything. Very pleasant to work with. Excellent customer service

Repair leak in roof and cabinet doors Very poor work looked like done by a child would not recommend anyone to take rig there for service. Roof still leaked when done with shabby repair.

Replace lower front cap and re-paint The first thing they did is mis-quote the job to get the order and went back to the insurance company for more money. Then I find out they do not paint on site and the service writer complained to me that they had to put fuel in the unit. When we picked up the coach we had broken cabinet doors and different items tossed out of cabinets all over the place. The paint job was very very bad, over-spray runs in the paint and the blend lines from one color to the next are very big and deep like the painter clear coated each color separately. After the first trip the paint is coming off in some areas. General RV's fix is for me to take the coach back to the off site painter and have him fix it. In this day and age bad service is not acceptable at any level. I would not recommend General RV because of there service and I will never go back. I did get a second opinion at a car dealer that does very good work and they had a good laugh after I told them it was a $7000.00 repair.

Purchased Used Montana - Service dept fixed broken vanity door, cleaned & checked out unit and fixed any problems encountered, put 5th wheel hitch in truck, installed trailer hitch on 5th wheel,gave walk through. What a pleasure to deal with General RV in Birch Run, MI. Everyone we dealt with, sales, service, financing & management were friendly, professional, most importantly honest, and went out of their way to make this a pleasurable experience. All work done was done right the first time. Answered all questions at walk through.

Fix microwave, adjust slide function, replace jackknife sofa, and adjust basement door. Microwave was fixed. However the adjustment of the slide was so poor it was tearing the carpet. The door was adjusted by grinding the edge off the door and jam down with a hand grinder then spray painting over bare metal. There was over spray on the unit. Made the door look lopsided. When sofa was replaced with a sleeper (a condition of sale) they broke the dinning room table. On an additional trip to repair the slide & table they broke the trim to the slide. Purely hammer mechanics at their new location in Birch Run. We ended up having it all fixed at Circle K in Lapeer.

Leak in roof. Poor had to return 3 times to repair problem. Management was rude and had to threaten lawsuit to grt thrm to repair properly.

Loose hinges on cabinet, TV antenna wouldn't go up. Just picked up and wanted them to re-demonstrate the camper. Great people great service. Work was done while I wait like at a car dealership. Mechanic took us through the camper again and showed us everything we forgot. (I took better notes this time) We never bought at General before because they were to far away from us. Now that they are at Birch Run it makes it a lot nicer.