Don, the owner was initially responsive to our furnace problem in the very early cool Rocky Mountain spring. We were work camping in Estes Park. He diagnosed the problem and brought out the correct furnace motor. Problem number 2 was with our HWH auto leveling system. He agreed to this repair, but it took a month to schedule a date. I had to keep calling him. This was the start of repeated calls I had to make for him to provide follow ups. When he finally showed up, he was unable to find the problem. The HWH tech support assisted him in troubleshooting. Late in the day, the Friday before Memorial Day, the problem could not be found. He said that he would return when he had the chance to further review the approach with HWH. Weeks turned into a month and Don did not return my calls. His wife answered the shop phone and curtly said that ?he has other customers?. Finally, Don returned and tried additional troubleshooting without solving the problem. He left. During the following month, I?d call and ask Don if he had any other troubleshooting ideas from HWH. I was told to perform two addition tests, including a sleep test. Finally, he said that the problem was the HWH control box. When I called him to ask the status on ordering the box, he said that he was in California and would soon order the box. I was told that HWH would have to make the box, and then ship it. In July, Don returned to install the control box and adjust the leveling system. I believe that part of Don?s slow response was the large territory that he covers in his business. The other part may due to HWH heavy schedule. Regardless, if you have a RV problem while you are in Estes Park, CO, you would be better off calling Gary?s Mobile RV Repair.
Quality was acceptable, but the delay was not.
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