I would like to say that my experience with DeMontrond RV has got to be the worst experience in my life and I will pass this on to everyone, DO
NOT TAKE YOUR MOTORHOME THERE FOR SERVICE OR REPAIR!!!!!! I only took it there because MONACO said that Demontrond was a certified repair center. So, believing that..... I took my Monaco Signature all the
way up there for the supposed quality and service you would expect from a certified/registered repair technician and service center. From
Galveston, it is 120 miles round trip. The repair center constantly lied about work being done and completed and after driving up to the center on
3 different occasions to pick up my bus, it turns out that the bus was not ready and I had to turn around and drive all the way back home. They
had my bus for a total of 112 days (almost 4 months) and disrespected my motorhome and me by scratching the paint in more than a dozen
locations on the bus, driving the bus with no air in the air bags, dragging my hitch into the concrete and running the tires on the frame work and
chassis, not laying down protective plastic or cardboard on top of the carpet and floor, leaving dirt, grease and mud on floor carpet that won't
come out. Jury rigging items just to make them work instead of putting them back as designed and in original state and the list goes on.......
After several run in's, I asked to see verification of these supposed expert technichians Monaco training and certification placks because it was
clear that they did not know what the hell they were doing and no one could produce any. I could go on and on and on, but I think you get the
message. Take it from me, this was the worst service experience of my life !!!!!!! You have been warned !!!! 1. Terrible service
2. Was lied to repeatedly about work that was not done on the coach and when it would be ready.
3. I asked that all paperwork and documentation for installed equipment be saved for my files and they were not.
4. Incompetent techs driving my coach with no air in airbags thus dragging tow bar and hitch into the ground and also wheels running on
undercarriage.
5. Wrong parts delivered repeatedly.
6. Would not lay down protective cloth or plastic on floor carpet or tile, dirt grease mud left on floor
7. My custom paint job was scratched in a dozen places along with new awning that was painted and installed
8. Poor knowledge of coach itself. They say they are a certified Monaco repair center, but they did not know how to fix equipment and had to call
for outside assistance for help.
9. Jury rigged several items in coach instead of fixingtem properly as designed.
10. Broke several items in my coach, ie., grab rails at the door, cabinet hinges, console faceplate. The place is a nightmare..........don't go !!!
5th Wheel Trailer
Posted: 2013-01-20 00:00:00
An electric slide unit was replaced. Terrible work!! Yes the slide worked again but it was a sloppy job but worst of all was the collateral damage! They broke a large bedroom mirror, damaged woodwork got grease over everything!!! They have ZERO respect for your property - they even walked their dirty shoes on the bed - that was full of grease!!!!!! The tech broke several screws off in the slide and didn't bother to replace/repair his damage - I fixed it because I wasn't letting these vandals back into the RV. DO YOURSELF A FAVOR AVOID THIS COMPANY - LET THEM GO OUT OF BUSINESS!!!!!!!
Class A - Diesel
Posted: 2012-09-17 00:00:00
I would like to say that my experience with DeMontrond RV has got to be the worst experience in my life and I will pass this on to everyone, DO NOT TAKE YOUR MOTORHOME THERE FOR SERVICE OR REPAIR!!!!!! I only took it there because MONACO said that Demontrond was a certified repair center. So, believing that..... I took my Monaco Signature all the way up there for the supposed quality and service you would expect from a certified/registered repair technician and service center. From Galveston, it is 120 miles round trip. The repair center constantly lied about work being done and completed and after driving up to the center on 3 different occasions to pick up my bus, it turns out that the bus was not ready and I had to turn around and drive all the way back home. They had my bus for a total of 112 days (almost 4 months) and disrespected my motorhome and me by scratching the paint in more than a dozen locations on the bus, driving the bus with no air in the air bags, dragging my hitch into the concrete and running the tires on the frame work and chassis, not laying down protective plastic or cardboard on top of the carpet and floor, leaving dirt, grease and mud on floor carpet that won't come out. Jury rigging items just to make them work instead of putting them back as designed and in original state and the list goes on....... After several run in's, I asked to see verification of these supposed expert technichians Monaco training and certification placks because it was clear that they did not know what the hell they were doing and no one could produce any. I could go on and on and on, but I think you get the message. Take it from me, this was the worst service experience of my life !!!!!!! You have been warned !!!! 1. Terrible service 2. Was lied to repeatedly about work that was not done on the coach and when it would be ready. 3. I asked that all paperwork and documentation for installed equipment be saved for my files and they were not. 4. Incompetent techs driving my coach with no air in airbags thus dragging tow bar and hitch into the ground and also wheels running on undercarriage. 5. Wrong parts delivered repeatedly. 6. Would not lay down protective cloth or plastic on floor carpet or tile, dirt grease mud left on floor 7. My custom paint job was scratched in a dozen places along with new awning that was painted and installed 8. Poor knowledge of coach itself. They say they are a certified Monaco repair center, but they did not know how to fix equipment and had to call for outside assistance for help. 9. Jury rigged several items in coach instead of fixingtem properly as designed. 10. Broke several items in my coach, ie., grab rails at the door, cabinet hinges, console faceplate. The place is a nightmare..........don't go !!!
Class C
Posted: 2007-08-09 00:00:00
Intermittent slide mechanism failure Warranty diagnosis. Service tech was rude and very clear that they only like to work on million dollar rigs. Refused to replace parts (at my expense) recommended by manufacturer. Go figure
Class A - Diesel
Posted: 2006-03-24 00:00:00
Annual tune-up of Hydro-hot unit because of problems we had with the unit running too rich. Demontrond was recommended by Vehicle Systems, Inc. as one of the more experienced Hydro-hot service facilities in the area. We were able to schedule work at short notice and it just took a few hours. Ronald, the technician, walked us through what he had done, confirmed that the Hydro Hot unit had been running very rich, and demonstrated that the unit was now functioning properly. The Unit is running great!
Class A - Diesel
Posted: 2004-10-25 00:00:00
Replace and repaint 1 cargo bay door, 1 fender, and replace 2 awnings. It took them 3 months to get us in and out. Tried to blame it on manufacturer slow in shipping parts when it was DeMontrond who didn't get them ordered. The first time they put the fender and door on, they were crooked, but they painted them anyway. They had to realign and repaint. Even then, they didn't get the fender screwed to the frame correctly.