Cummins Rocky Mountain

(303) 287-0201

http://www.cumminsrockymountain.com/

8211 East 96th Avenue
Henderson, CO 80640

Cummins Rocky Mountain is an RV Repair and Service center providing recreational vehicle support to the Henderson, CO area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Diesel

Posted: 2012-09-19 00:00:00

Fuel leak issue, other miscellaneous routine items. Identified and repaired source of fuel leak, identified and fixed some other potential issues. Took care of miscellaneous routine items. Very good. In and out in 3.5 days. Friendly helpful employees. Good support for RVers, dedicated hookups, nice waiting area.

Class A - Diesel

Posted: 2012-09-06 00:00:00

Engine oil/filter change, chassis lube and new fuel filters. Typical annual maintenance. The only issue is: I didn't know what it was but the exhaust manifold had a blown gasket where it bolts to the head. It was whistling and squealing and I would have thought they should have noticed it and brought it too my attention. But they didn't, two weeks later when I finally realized what the noise was, I now have to take it back in for repairs.

Class A - Diesel

Posted: 2011-10-13 00:00:00

Replaced faulty turbo air control valve. Prompt. Took me into to show what the problem was. Replaced part, from inside bedroom. Very careful to not track any grease, etc.

Class A - Diesel

Posted: 2011-09-13 00:00:00

Evaluate engine noise and air restriction gauge I had a 9:00 am appointment. They didn't look at our coach until 10:15. I was told the air filter needed replacing and they had to get warranty approval. Eight hours later I left with a new filter installed. During the entire time I was waiting, I was ignored and never once did they attempt to advise me on the status of my service. They knew my coach needed an air filter at 11:00 am. They did not have a filter and didn't send someone for a filter until 3:00 pm. The Technician never wore the shoe covers he carried to our coach. He tracked grease and oil into our motor home and left oil stains on the dash and door handles. Overall, they have very poor customer service. It seems they could care less about their customers. I will never return.

Class A - Diesel

Posted: 2006-09-20 00:00:00

Excessive oil leaking around breather tube. Turned out that I had one of 300+ engines suspected of having this problem. Rocker levers, rocker assembly and head gasket leaking oil. Over $700 worth of parts plus labor all done under warranty. Requested that they also check to see if Valley Freightliner in Mt. Vernon WA did what they were claiming. No written determination was made, but some things done by Valley Freightliner were considered questionable in nature (verbal confirmation only). I came in with just one days notice and they had me out of their shop in three days. Parts had to be ordered from the East Coast. I requested that any/all parts be shipped Next Day Air (my standard policy) and Rocky Mountain Cummins even picked up the entire tab for the shipping. My evaluation of this facility can be found here: http://www.gypsyjohn.net/pdf/summer2006/091506.pdf I was extremely impressed with the cleanliness of their facility and fabulous waiting room. While the employees insisted that their facility is over six years old, it looked to me that they had just opened their doors for business the day before I arrived!

Class A - Diesel

Posted: 2006-07-18 00:00:00

Service request: Replace R/Rear axle seal. Inspect ring/pinion. Refill axle with synthetic lube. Actual work completed: Replace axle seal. Check differential fluid level. Original bill was for +$688.US. Original estimate was $220.US. Total time involved was 10 days. After much sabre rattling, a $388.US credit was issued. No pinion inspection, no axle flush.

Tow Vehicle

Posted: 2006-07-01 00:00:00

We were experiencing high engine temps and poor performance on hills and in hot weather; asked them to evaluate performance; they found that the radiators in our Dodge diesel were dirty and therefore had restricted air flow so they cleaned them. They found and fixed a problem with the water pump, and noticed that a belt was deteriorating and replaced it. We also had them add a Jake brake. We were very pleased with the work and with the professionalism of the staff. They kept us informed at every turn, and the final bill was several hundred dollars less than the estimate. We would definitely return if we need service when in the area. They didn't jump to the most expensive fix right off the bat - they recommended the less expensive options first. They completed the work in one day, and they also allowed us to camp in their lot, with electrical hook-up, for free.

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