Troubleshoot vibration in engine/drive-line. Remove and replace cracked flywheel. How to rate this Coach-Care? I'll divide my rating into several areas:
1. Customer Care and Accommodating Fulltime RVers: EXCELLENT, I give them a 10. As fulltimers our #1 dislike is having to leave the RV overnight and stay in a hotel. It's inconvenient, it puts you "out of sight" of the RV while repairs are done, and it's expensive . Coach-Care let us stay in our RV 5 nights at their facility; we had water and electric, and it was great to sleep in our own bed!
2. Quality of work: VERY GOOD Cummins did a good job of what they fixed. There is still a problem, but that happens sometimes. They would have kept the RV and us another few days if we had wanted but we decided to leave.
3. Price and value: JUST O.K. This area is a tough call. The original labor estimate (number of hours) was high, and I told them I felt that it was. The final bill was "acceptable", but still higher than it should have been. I'm basing this on both the actual time for repair, and on the standard time allowed "by the book" for this chassis. I think I paid $400 too much for labor, but if I figure they saved me $400 by letting us stay in the RV then we came out OK.
Bottom line would I use them again? Yes. Would I recommend them to a friend? Yes, but with the caution to watch them when it comes to labor hours.