After coordination with Bob in service, our coach was bought into the dealership on 6/28/07 to install an inverter, which was erroneously represented to be an installed option when we purchased the coach, and to correct 4-5 small warranty issues. When we called on 7/5/07 we were told that everything had been completed with the exception of the installation of the inverter. We were then passed on to the service director, Tom Delaney who told us he would definitely have the coach done and ready for pick up on 7/11/07. On the 11th as we were coordinating the pick up, we were told that the inverter was complete, however, most of our punch list was not. We discovered that although Crossroads had our coach for 10 days, and claimed a week earlier they had completed everything with the exception of the inverter, they, in fact, had not even looked at it until just before we were suppose to pick it up and therefore were unable to have the necessary parts or time available to properly effect the repairs. It took a lot of digging to get to the bottom of the stories that we were told. We have continually been dis-satisfied with the disorganization of this company which causes inconvenience to its customers.
The work that they do appears to be OK, when they do it. Our complaint is that they are never able to do it in one visit. We travel 150 miles to get service from Crossroads and always allow ample time for repairs to be completed. We do not appreciate stories such as "We are waiting for Tiffin to send us the parts - they always do this to us!" when in fact they are the ones who dropped the ball in ordering the parts. We do not appreciate being told that something has been completed when it has, in fact, not even been looked at let alone started. We did not purchase a class A RV so that it could sit on the lot in service to have warranty issues repaired! Crossroads claims to give customers who purchase from them VIP service. In our estimation, the VIP stands for "Very Inferior Performance".