Removed old, broken back up camera and installed new system, including camera, cable, and monitor.
We drove 250 miles to have this Camping World do the work because of their high ratings. What a disappointment - they must have new supervision somewhere. We showed up
at 8 AM for an 8 AM appointment scheduled some time in advance. Tech met us at the service desk at 8, told us 3 hours to do the work, and we thought the deal was done. Service writer annotated our work order as "Customer Waiting." We returned at 11:30 (3 1/2 hours) and were told
"there was a satellite emergency and the tech was pulled off your job. He's working on it now. 2 more hours." What the h#ll is a "satellite emergency?" OK, stuff happens; not upset. Returned at 1:30 (2 1/2 hours) and learned that the tech had been completely pulled off our rig by the shop supervisor and work had NOT EVEN STARTED! Now I'm UPSET. Manager was rude and arrogant, offered a half a## apology, but did fix the problem, sort of. Put 3 techs on our rig to do the work. Our 11:00 AM finish time wound up at 4:15 so we couldn't leave today as scheduled. I will say when the techs finally got to it the work was done very, very well - fabricated a mount and installed the new monitor in the space for the old, fat monitor - well above and beyond what I expected. What we thought would be a simple, short term fix turned into a whole day ordeal requiring much yelling to get the work done. By the way, we were 1 of about 4 or 5 couples who had been promised earlier completion times who were still waiting at 4 PM. POOR POOR management. We will NEVER return here.
Update - 4/1/2012
This is a follow-up to my review of yesterday citing my horrible experience at Camping World New Braunfels. There is a large poster in the store with the e-mail address of a
senior executive (CEO??) at Camping World, inviting you to contact him in the event of a problem. I sent him an
e-mail explaining what had happened and I am totally overwhelmed with his response. First, he replied within 10
minutes of my e-mail even though he was on an airplane at the time. Then, in addition to offering profuse apologies from several senior people, he told me Camping World will
reimburse me the full cost of the backup camera plus provide $100 for fuel. We've also been invited to a
Good Sam Rally as his guest. He has assured me this isn't the way Camping World does business and that he will
take steps to make sure this kind of problem doesn't happen again. I don't think we could possibly ask for more than that. Camping World screwed up big time, but they are more than making it right. I think the Camping World response to the problem has been much more than fair and I have to revise my review to say that I would certainly go back again.