Camping World

(888) 446-4290

http://www.campingworld.com/stores/tx/new-braunfels/43

3891 I.H. 35 North
New Braunfels, TX 78130

Mon.-Fri. 8:00AM-5:00 PM
Sat. 8:00AM-5:00 PM

Camping World is an RV Repair and Service center providing recreational vehicle support to the New Braunfels, TX area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Diesel

Posted: 2012-03-30 00:00:00

Removed old, broken back up camera and installed new system, including camera, cable, and monitor. We drove 250 miles to have this Camping World do the work because of their high ratings. What a disappointment - they must have new supervision somewhere. We showed up at 8 AM for an 8 AM appointment scheduled some time in advance. Tech met us at the service desk at 8, told us 3 hours to do the work, and we thought the deal was done. Service writer annotated our work order as "Customer Waiting." We returned at 11:30 (3 1/2 hours) and were told "there was a satellite emergency and the tech was pulled off your job. He's working on it now. 2 more hours." What the h#ll is a "satellite emergency?" OK, stuff happens; not upset. Returned at 1:30 (2 1/2 hours) and learned that the tech had been completely pulled off our rig by the shop supervisor and work had NOT EVEN STARTED! Now I'm UPSET. Manager was rude and arrogant, offered a half a## apology, but did fix the problem, sort of. Put 3 techs on our rig to do the work. Our 11:00 AM finish time wound up at 4:15 so we couldn't leave today as scheduled. I will say when the techs finally got to it the work was done very, very well - fabricated a mount and installed the new monitor in the space for the old, fat monitor - well above and beyond what I expected. What we thought would be a simple, short term fix turned into a whole day ordeal requiring much yelling to get the work done. By the way, we were 1 of about 4 or 5 couples who had been promised earlier completion times who were still waiting at 4 PM. POOR POOR management. We will NEVER return here. Update - 4/1/2012 ================== This is a follow-up to my review of yesterday citing my horrible experience at Camping World New Braunfels. There is a large poster in the store with the e-mail address of a senior executive (CEO??) at Camping World, inviting you to contact him in the event of a problem. I sent him an e-mail explaining what had happened and I am totally overwhelmed with his response. First, he replied within 10 minutes of my e-mail even though he was on an airplane at the time. Then, in addition to offering profuse apologies from several senior people, he told me Camping World will reimburse me the full cost of the backup camera plus provide $100 for fuel. We've also been invited to a Good Sam Rally as his guest. He has assured me this isn't the way Camping World does business and that he will take steps to make sure this kind of problem doesn't happen again. I don't think we could possibly ask for more than that. Camping World screwed up big time, but they are more than making it right. I think the Camping World response to the problem has been much more than fair and I have to revise my review to say that I would certainly go back again.

5th Wheel Trailer

Posted: 2008-04-01 00:00:00

Replacement of roof, antenna, several vents, skylight...due to whacking into a bridge in town! The weather was not great and they put the trailer inside so as to not do further damage to the interior. Also they kept us plugged in so we didn't spoil our refrigerated foods. Reyes went above and beyond to get us home before our medical insurance expired. He delayed his holidays to get the job finished. Talked to the manager as we figured we would be delayed over two weeks. Awesome job!!! Excellent job. We also enjoying talking to the fellow in the lobby that greets the customers. He was very helpful in letting us know what to see in the area whilst we waited for repairs to be completed and our roof to dry before heading back home to Ontario through the flooded north east into Canada.

Class C

Posted: 2007-12-05 00:00:00

New tires & valve stems, microwave and toilet; utility trailer bearing seal fixed and new hitch installed I called ahead to get a price quote on new tires and to be sure they had the tires in stock, made an appointment for a couple of days later (I was traveling). I arrived the afternoon before and parked in the parking lot. They do have power hookups but they were full up. The next morning they took me in on time and added several other items to the list. I pull a small utility trailer and knew at least one of the tires needed the bearing greased, I wanted to see if they had a microwave that would fit and I asked them to change out the trailer hitch for one I had brought with me that had more drop (to level the trailer more). I was done late that day and opted to spend one more parking lot night. Next morning I talked to them about an estimate on replacing a seal in my toilet...with the price of a new toilet being so reasonable, I opted to get it changed out. They had an opening that afternoon and I was done in less than two hours. The only complaint I had was they didn't seem to protect the carpet/flooring from dirty feet or the outside of the RV from greasy hands. I would go back again without any question.

Class A - Gasoline

Posted: 2006-07-13 00:00:00

We requested an oil change, transmission fluid and filter change, generator oil change and a good thorough inspection for a long road trip. I assume the changes to fluids got done but we found out later we only got a courtesy inspection. We had requested a complete inspection prior to a 2,000 mile trip. I know for sure that the vehicle was not inspected very well for a long road trip. On the road, we had to have the brakes replaced and one rotor replaced. I know I would have had the expense of the brakes, but not a rotor and not on my trip. I'm not a happy camper. In Denver when I talked to the Denver Camping World people, they couldn't work on my RV for a week and didn't even seem to care!

5th Wheel Trailer

Posted: 2005-02-10 00:00:00

Bakersfield Camping World manufactured support for HWH Hydraulic jack on left rear bent during use. New Braunfels removed and manufactured new supports for both rear jacks, welded them in place and installed additional mounting bolts to strengthen the installation, all at no cost to use. All work was done promptly and efficiently. There was no hassle with Camping World eating the cost. The work area was cleaned up and we were on our way.

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