Install an additional A/C in travel trailer.
We took our 2012 Outback to Camping World in Katy TX to have an additional A/C installed. Having just one A/C didn't cut it. We dropped of our travel trailer and they were to install a 13.5 unit that would have it's own plug to use in addition to the A/C the unit came with. About 5 days later we got a call to come pick i up, that all done. We came in, paid and took her back to the storage lot that we keep it at.
About a month later, we brought the trailer home and plugged her in in our driveway. We have a 30amp on the house, for when we bring our trailer home, and plugged in the new A/C unit as well to try her out. The new unit did cool but we noticed it cycled on and off a lot. After some time I open up the unit from inside the camper and noticed that they didn't even frame out the hole that was made to install it, there was no vent in the bedroom where we had it put in so they had to make an opening in the roof for it. The actually used scrap 2 by 4's to hold up the the roof. Also, the top unit wasn't even connected to the bottom unit allowing cold air to be suck back into the unit causing it to cycle on and off. Nothing was taped with and you can stick your arm all the way in the attic space all around the hole. All the insulation, plywood and aluminum trusses are visible.
I called Camping World and talked to there service manager, also emailed pictures. He was very apologetic and told me that all will be fixed. When I asked how this could have happened, he really had no answer.
Why would an A/C even be put on a camper without completely framing it out first to support the weight of the unit? I'm just at a loss trying to figure out why a "reputable" dealership would even allow this type of work to be done. Oh, and I paid $1600 for this scrap wood and shotty install.
They say all will be fixed, I wonder if I should be owed anything in return. I just wonder about those people that wouldn't even know what to look for and wouldn't have caught this... They say they will make this right. I will get back on here after they "repair" there install and let you know.
Update - 3/2/2012
Well, took the trailer back to Camping World in Katy TX yesterday. Met with the Service Manager, General Manager and tech that will be working on the unit.
While waiting for everyone to get together, I asked the service manager if they had a flashlight since we will be looking into the A/C unit from inside. You would have thought I asked for a lung. I knew this wasn't going to be
a fun meeting. I also asked what happened, why was my trailer returned to me with the job only half completed. He told me that was an internal matter. I asked him again and he said, "I gave you your answer". Nice. So much for
honesty. Hey, anyone can make a mistake right? Why not just say why?
After our flashlight arrived, me, the general manager and the service manager all went inside. The service manager took off the A/C filter and with the service tech looks up into the unit. He tells the service tech, "ok, I guess they
want all this closed up". Really? "closed up". How about "framed out"! I then had to come up to them, reach into the A/C unit and pull out one of those 2 by 4 scraps of wood and hand it to them. It wasn't even attached, just wedged up there to hold up the AC unit up.
Then I discussed with the service tech how he was going to fix this and frame it out. He was the most informative of them all, explaining the fix, what materials would be used. Very nice guy. They could take a lesson from him. I told
him I was concerned about the integrity of the roof since the AC was never framed out. I asked that when I pick up the unit that I be able to go up on the roof near the A/C and try it out before leaving. The Service manager said, "let's do that now, before the fix". With myself, the
general manager and the tech inside, the service manager goes up on the roof and starts jumping up and down HARD all around the A/C unit. You could see the unit on the inside along with the ceiling bouncing! I thought it was going
to fall through! I had to yell out for him to "Stop
It"! Amazing.... It's like he thinks this is all a joke
or something. Oh, and he's a "RVIA Master Tech" according to the brochure. Was that a "RVIA" test of the roof integrity or just being an unprofessional S*B. why take it out on me? What trash my trailer? Shows how much respect he has for his customers and their property.
They say it will all be fixed in a week. I wish I never went there in the first place. All I want is what I paid for. I don't know who the service manager thinks he is but I know I don't have to be treated this way. I do have to add that the CEO of Camping World has been in contact
with me via email. He has also asked to be updated on this as it progresses and told me that they will make sure it turns out good. I'm keeping my fingers crossed.