My wife and I own a 2012 Keystone Sprinter travel trailer. We are wanting to trade it in for a 5th Wheel since we just purchased a Ford F350 that
can handle it.
We had just finished a camping trip and found that the water heater stopped working. It is still under warranty so I called Ft. Myers, Florida
Camping World service and set up an appointment for have it repaired before we traded it in on a new Camping World 5th Wheel. My appointment
was scheduled for today at 10:30 am.
Yesterday my wife called Camping World sales and told them we were interested in purchasing a new 5th Wheel from them. She told Dwight
(salesman) we would be in today to drop off our Sprinter for repairs before we trade it in. Dwight said he would be waiting for us, and he was.
I approached the service counter this morning to drop it off. A gentleman behind the counter who was just standing there asked what I needed. I
told him of the appointment. He pointed to another man behind the counter who on talking on the phone and said go see him.
We did, and when this gentleman got off the phone he completed the work order. He was not a pleasant person at all, but my wife and I ignored
When he was done with the work order my wife reminded him that our travel trailer has a "Hensley" hitch. He then looked at us and told me I had
to remove the hitch. I said, "What?" He said they would not work on my water heater with a Hensley hitch installed and that I needed to removed
I told him I have brought this trailer with the same hitch here for repairs a number of times and he repeated, I have to remove the hitch. I told him
I cannot remove the hitch, then he said they would remove it, but I would have to pay them to do so.
I asked him to check with his manager. He agreed, left and a couple of minutes later returned and said the manager said I had to remove the
Hensley hitch. I am just floored now!
I asked to speak with the service manager, and he took me to him. The service manager told me I had to remove the Hensley hitch. I asked if I
could just keep the truck hooked up to the trailer and he said no. I told the service manager I was here to buy a new 5th Wheel RV and I was to
trade this one in, and I just needed to get the repairs made. He said I still needed to remove the Hensley Hitch so they can repair the hot water
I was blown away!!! Are you kidding me?
If these guys are not capable with working with a simple Hensley hitch, what qualifies them to work on an RV trailer or even a motor coach!
We found our salesman, told him the story and told him we would not be purchasing a 5th Wheel from this business, and we would never return
her again. My wife and I have been Good Sams members for year.
What they did to us was insulting!!!
We went to the parking lot, called "The RV Doctor" and he told us to bring it right over. He thought it funny that Camping World could not deal
with a Hensley hitch.
Right up the street is North Trail RV, and in the past they have worked on our travel trailer with no problems with a Hensley Hitch.
It is apparent this organization needs some training, and the need to learn some manners on how to deal with customers.
Work was not done.