My family and I recently had an issue with our travel trailer on our way back home from Myrtle Beach. So we stopped at the exit this Camping World is located on. We were there on a Sunday so we had to leave the camper. We live 2 1/2 hours away. We explained this to the tech who said he would find out what was wrong and call us. We received a call a couple of days later from him stating our axle was going to have to be replaced. We thought it was only going to need a new bearing. I was shocked when I was told this. We have had a bearing go out before and it was $300. The tech said it would probably cost $1500.00-$1800.00 plus labor due to him not being able to locate a axle. He looked and called me back a couple of days later and said he found one and it would be 1800.00. I was shocked. I asked was he positive the axle was bad he said yes. I asked him if it was drivable, so my husband could pick it up and bring it home to repair it himself. He and another tech could not even locate my camper on the yard!! He called me back 10 minutes later and said the camper had to be driven on 3 wheels or towed home. The camper was going to cost 900.00 to have it towed home. My husband drove back there 2 1/2 hours and got there on a Saturday at 8:00. The service tech told him he could get it on Monday, he told him no I need to pick it up today. 2 1/2 hours later they took my husband to the back to get it and it was sitting there with the pin still on the spindle, they had not even took the nuts off hub properly to inspect it, yet they told me it needed a new axle. Camping World charged us $149.00 for the wrong diagnosis. My husband hooked it up and drove it on 3 wheels to Tony's RV center. We left it there and didn't tell them anything. They diagnosed it and called us back. They repaired the bearing and repacked all the other bearing and repaired a light and it was $522.00. The next week the technician from Camping World called and asked me if we picked up our camper or if it was still at Camping World. He was at the Camping World and didn't know if my camper was there! I have never dealt with such idiots!! I will NEVER go back to Camping World. They took full advantage of our situation. They have awful business tactics. We would have been totally taken advantage of if we had not been willing to go get our camper and move it!!!
We did not let them work on it. We picked it up and took it elsewhere.