I had my 2007 Winnebago Tour in for three house batteries and oil and filter change on the engine and diesel generator. Gregg also flushed the cooling system and added new coolant. The service was on 12/14/2011. I picked up the coach on 12/19/2011 and submitted a check for the service. On the way home, approximately 25 miles, the check engine light came on. After parking the coach at home I walked around the coach to plug in the electrical power. I noticed some type of fluid had blown through the radiator and had covered most of the rear of the coach. I called the service writer and informed her of the problem. I was informed they have a Tech that lives close to me and will send him by on his way home, which was nice. He evidently was the Tech that performed the service on the coach.
He stated he had topped off the hydraulic fluid and had spilled some in the process and asked me to return the coach the next morning and they would try and diagnose the problem and clean the radiator. The coach was returned by
7:45 AM the next morning, put in the wash bay and the radiator, the engine compartment cleaned, and washed the coach. The service writer explained they could not find a cause for the leak nor read the codes on the check engine light. They did not have the Freightliner computer software or access code. That I would have to take the coach to Freightliner Knoxville for that service. I again took the coach to my house and had fluid blown through the radiator and covering the rear of the coach. Total Remittance was $2500.25 plus an additional $136.00 to glue a piece of trim. I was lucky that a hydraulic steering failure did not occur during the extra miles driven to get the problems after service rectified.
I made an appointment the next morning and carried the coach to Freightliner to have the check engine light read, which turned out to be a faulty connection from the Fuel/Water separator to the computer. I also asked them to find the cause for the fluid leak that was continuing to blow through the radiator, assuming that Buddy Gregg Techs could not or did not find the problem. Freightliner found the hydraulic reservoir had fluid in it that appeared to be engine coolant, a sample, over 1/2 gallon, of the fluid in the hydraulic reservoir was taken to Buddy Gregg, also the hydraulic reservoir had been damaged causing the leak and was also taken to Gregg. The reservoir was replaced by Freightliner and the hydraulic lines flushed two times to make sure there was none of the coolant looking fluid
remained in the lines. I did not return the coach to Buddy Gregg at the time because I was out of state visiting children for Christmas and was not intending to return home until 01/04/2012. Charges for Freightliner services to correct the problems that existed when taken to their shop on 12/22/2011 were $1028.37.
I spoke with the Service Manager, Kenneth Carson, concerning reimbursement of the Freightliner charges. He did offer to refund the price of a cap for the hydraulic reservoir, which he says was the problem causing the leak, in the sum of approximately $27.00 and blamed all of the problems on Freightliner techs. The coach did not have any fluid leaks or a check engine light when left for initial service at Buddy Greggs. The problems were discovered after service at Buddy Gregg Knoxville.
I see that other people have good reviews about Gregg service but, this was a very costly learning experience for me! As you can surmise I would never recommend taking a coach to Buddy Gregg for service!!