Buddy Gregg Motorhomes

(865) 675-1986

http://buddygregg.com

11730 Snyder Road
Knoxville, TN 37932

Buddy Gregg Motorhomes is an RV Repair and Service center providing recreational vehicle support to the Knoxville, TN area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Diesel

Posted: 2013-03-23 00:00:00

First year annual service, extensive warranty work, customer requested body work and accessory addition. Horrible. Took them 12 days to do what should have taken a few days. Zero communication. Dirt everywhere. Horrible staff. Was way overcharged based on what was agreed and I had to bring several items to their attention to be corrected. Some work had to be redone due to poor quality. Stuck in a little room for 95 hours with no toilet paper, no paper towels and no coffee. Was informed their focus was to sell not to service. I even met with the business manager who promised all would be resolved and he did nothing. Will NEVER return to this dealership (we bought our coach from them) never again. Never.

Class A - Diesel

Posted: 2013-01-23 00:00:00

Had some irregularity in 3 of my dash guages due to what was detected as a bad ground for the main dash. Techs contacted Newmar and Spartan for assistance to track down and correct the grounding problem. Haven't been back "out on the road again", but bringing coach home all seems to be working correctly. They spent about 14 man hours on our coach and will say the final billing was fair. So far, pleased with our first experience with Buddy Gregg in Knoxville.

Class A - Diesel

Posted: 2012-10-19 00:00:00

We pulled into this dealership's parking lot late on a Friday afternoon leaking engine coolant from the dash heater core. The service tech determined the problem and closed valves which isolated the bad core so that we didn't lose anymore coolant. Since the shop didn't have a core in stock, this was the only possible solution. He then pumped in more coolant from my jug of coolant, doing all of this in the parking lot/campground without any need for us to disconnect our toad. A side note, they have a very nice customer campground which you can use while waiting for repairs to be done. The staff were the nicest, friendliest, most accommodating people you would ever want to meet. The service was friendly, quick, and efficient - took less than an hour.

Class A - Diesel

Posted: 2011-12-19 00:00:00

I had my 2007 Winnebago Tour in for three house batteries and oil and filter change on the engine and diesel generator. Gregg also flushed the cooling system and added new coolant. The service was on 12/14/2011. I picked up the coach on 12/19/2011 and submitted a check for the service. On the way home, approximately 25 miles, the check engine light came on. After parking the coach at home I walked around the coach to plug in the electrical power. I noticed some type of fluid had blown through the radiator and had covered most of the rear of the coach. I called the service writer and informed her of the problem. I was informed they have a Tech that lives close to me and will send him by on his way home, which was nice. He evidently was the Tech that performed the service on the coach. He stated he had topped off the hydraulic fluid and had spilled some in the process and asked me to return the coach the next morning and they would try and diagnose the problem and clean the radiator. The coach was returned by 7:45 AM the next morning, put in the wash bay and the radiator, the engine compartment cleaned, and washed the coach. The service writer explained they could not find a cause for the leak nor read the codes on the check engine light. They did not have the Freightliner computer software or access code. That I would have to take the coach to Freightliner Knoxville for that service. I again took the coach to my house and had fluid blown through the radiator and covering the rear of the coach. Total Remittance was $2500.25 plus an additional $136.00 to glue a piece of trim. I was lucky that a hydraulic steering failure did not occur during the extra miles driven to get the problems after service rectified. I made an appointment the next morning and carried the coach to Freightliner to have the check engine light read, which turned out to be a faulty connection from the Fuel/Water separator to the computer. I also asked them to find the cause for the fluid leak that was continuing to blow through the radiator, assuming that Buddy Gregg Techs could not or did not find the problem. Freightliner found the hydraulic reservoir had fluid in it that appeared to be engine coolant, a sample, over 1/2 gallon, of the fluid in the hydraulic reservoir was taken to Buddy Gregg, also the hydraulic reservoir had been damaged causing the leak and was also taken to Gregg. The reservoir was replaced by Freightliner and the hydraulic lines flushed two times to make sure there was none of the coolant looking fluid remained in the lines. I did not return the coach to Buddy Gregg at the time because I was out of state visiting children for Christmas and was not intending to return home until 01/04/2012. Charges for Freightliner services to correct the problems that existed when taken to their shop on 12/22/2011 were $1028.37. I spoke with the Service Manager, Kenneth Carson, concerning reimbursement of the Freightliner charges. He did offer to refund the price of a cap for the hydraulic reservoir, which he says was the problem causing the leak, in the sum of approximately $27.00 and blamed all of the problems on Freightliner techs. The coach did not have any fluid leaks or a check engine light when left for initial service at Buddy Greggs. The problems were discovered after service at Buddy Gregg Knoxville. I see that other people have good reviews about Gregg service but, this was a very costly learning experience for me! As you can surmise I would never recommend taking a coach to Buddy Gregg for service!!

Class A - Diesel

Posted: 2009-02-15 00:00:00

Repaired washer dryer and a faultily propane furnace. Work well done with no problems in the year since this occurred. They are expensive. $150/hour as I recall.

Class A - Diesel

Posted: 2008-09-07 00:00:00

Entire Girard awning assembly was destroyed in windstorm in GA. Girard in CA recommended Buddy Greggs. Awning was shipped, arrived on schedule, replacement done in 4 hrs. Perfect

Class A - Diesel

Posted: 2006-05-17 00:00:00

Noise coming from rear end. Seemed like axle bearings or differential. Did test ride and then took into shop to check out noise. Possibly coming from wheel liners. No problem with the work or price charged. However, nobody could explain exactly what was found or what was done. They would not let me talk directly to the repair person and of course would not allow me into the shop.

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