Ballantyne RV & Marine

(866) 924-9161

http://www.ballantyne-rv.com

7447 Victor Pittsford Rd.
Victor, NY 14564

Mon.-Fri. 8:00 AM-5:00 PM
Sat. 8:00 AM-3:00 PM

Ballantyne RV & Marine is an RV Repair and Service center providing recreational vehicle support to the Victor, NY area.

RV Repair Direct requests that all past and present customers of this RV Repair Facility leave an honest and detailed review of the service they received. These reviews will help fellow RVers to make confident decisions on where to take their RV for repair in the geographic area of their choice. The reviews below are the opinions of RV Repair Direct readers, and do not reflect the endorsement or opinion of this website.

Services Offered

Facility Type

Payments Accepted

Discounts

Warranties

Certifications

Mobile Repair

No

Class A - Diesel

Posted: 2010-06-06 00:00:00

Trouble shooting on an engine issue. Low oil light coming on when engine warmed up. TERRIBLE!! I suggested several options as to the issue. They told me it was bad oil, changed the oil, for twice what it would have cost me to do it, because I was stupid in thinking they knew what they were talking about. Charged me for three hours of shop time and came away saying, "Gosh, we just don't know what is wrong, we are not a Spartan dealer or a Cummins repair shop." Took it to another shop, in a half an hour, they had diagnosed the problem and ordered a part. I will review the second shop in a second review. Will never go to Ballentyne again! I have traveled to several other shops further from my house for service and purchasing of tires, batteries and misc other things. The service manager was snotty to me and acted like it was my fault that I was upset that they found nothing.

Class A - Diesel

Posted: 2009-11-16 00:00:00

Rear slide separation Work was completed in a timely manner, by the body shop. We were in contact with Jason, service department, on progress and he assured us that we would have the motorhome back in a few days. He called us that repairs were complete in about 10 working days. All was well and repairs done.

5th Wheel Trailer

Posted: 2007-08-17 00:00:00

Rig was in for warranty repairs. Took RV to dealer on 4/19/07. Called nearly every two weeks and kept getting all kinds of excuses from the service manager. Went there on 8/10/07 and found few repairs done. Four months is not acceptable. Work done is passable, but the wait time is not.

Class A - Gasoline Toad

Posted: 2007-02-17 00:00:00

Had baseplate, tow bar and tow brake installed. The work was accomplished over several months as I would have to drive about 75 miles one way. They were very accommodating setting up appointments for me Work was very through and neat and they spent extra time with me, even going so far as to work past their regular working time to make sure everything worked correctly and to explaining everything to me on how to connect the vehicles together. Excellent job.

Class A - Gasoline

Posted: 2006-05-01 00:00:00

With all of the bad news we see so often on the forum about dealers and service, I wanted to post a note about something good that recently happened to me. Several weeks ago, I took my Holiday Rambler Vacationer in to the dealer where I purchased it for an inspection, oil change etc to get it ready for the season. During the previous year, I had sporadic trouble with the furnace. The blower would come on, but the furnace would not light. I would have to "cycle" the thermostat several times on and off to finally get the heat to arrive. This got annoying after a while. When I took the RV into the dealer this year, I mentioned the problem and how I had read (on this forum) that this could be caused by a "fouled" sail switch. When I asked them to check this they said the furnace would have to be pulled at a substantial cost in the neighborhood of $200-$300. I wanted the problem fixed so I gave them an OK. When I returned several hours later to pick up the motorhome, I was told that they cleaned and tightened some connections at the board and that the furnace was now working fine. The cost?.....$29! Mind you, I had given them the OK to go to $300 if necessary, and $29 did it. I was very impressed. The furnace has worked perfectly ever since. The Dealer is Ballantyne RV in Rochester, NY and no....I have no connection to them other than being a satisfied customer. So, if you're ever here in Rochester, stop by to see them and say Hi for me. Very pleased with the work done and the attitude of the staff at Ballantyne.

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