With all of the bad news we see so often on the forum about dealers and service, I wanted to post a note about something good that recently happened to me. Several weeks ago, I took my Holiday Rambler Vacationer in to the dealer where I purchased it for an inspection, oil change etc to get it ready for the season. During the previous year, I had sporadic trouble with the furnace. The blower would come on, but the furnace would not light. I would have to "cycle" the thermostat several times on and off to finally get the heat to arrive. This got annoying after a while. When I took the RV into the dealer this year, I mentioned the problem and how I had read (on this forum) that this could be caused by a "fouled" sail switch. When I asked them to check this they said the furnace would have to be pulled at a substantial cost in the neighborhood of $200-$300. I wanted the problem fixed so I gave them an OK. When I returned several hours later to pick up the motorhome, I was told that they cleaned and tightened some connections at the board and that the furnace was now working fine. The cost?.....$29! Mind you, I had given them the OK to go to $300 if necessary, and $29 did it. I was very impressed. The furnace has worked perfectly ever since. The Dealer is Ballantyne RV in Rochester, NY and no....I have no connection to them other than being a satisfied customer. So, if you're ever here in Rochester, stop by to see them and say Hi for me. Very pleased with the work done and the attitude of the staff at Ballantyne.