As a successful product designer myself, invented the MyoVision with multiple patents, I have a very keen eye for product design and innovation. There are mechanics who simply do what they are told, and their are brilliant mechanics who love to solve problems using creative thinking rather than following rules. My experience with Auburn-Kent Valley RV:
Tim greeted me in the most professional and courteous manner. One of the most important factors for me is keeping my coach clean when being worked on. Somehow, while Tim and I were going around evaluated the work to be done, someone covered the seat, steering wheel and floor mats. That was amazing, and showed how much care they take with your property. Tim was amazing at being organized. He had documented every single item which required repair, and had them all listed starring ones which were unique. He was great. Julie did a fantastic job of dealing with the insurance company and getting the parts in time. I appreciated her sense of humor also. Tammy was great too, and helped me in every way understand the type of items and means of using my coach which were appropriate. I left significantly more educated than before: They really care about their customers. Now on to the serious stuff: Ron is a genius. There is no other way to put it. He and Rob together creatively came up with solutions to the modifications I wanted done to my coach to provide backup for propane, and other systems, and did so in such a brilliant manner that i would consider Ron and Rob more like product designers than mechanics. They are artists at what they do, and they so far exceeded my expectations, I will rely upon them and only them for service in the future. I raced automobiles in the past, and once you find a great shop you rely upon them only as you they take your life seriously and don't make mistakes: These mechanics at Auburn-Kent Valley RV are my new pit crew as they are just as good as the pit crew I was used to as a race car driver. Bottom line? They are in a league of their own: They do an amazing job, instead of telling you what they "can't do", they come up with ways of making them work. My inverter now provides 2 days of usage vs. the 1/2 day it was providing before, and all because of the knowledge Ron has with regards to electrical systems. The price? Would you consider paying more for service like this? I would, but guess what. They were perhaps a bit less than other shops so I think that part is the clincher: Incredible service. In a timely manner, and the most creative mechanics I have met and it costs no more than going to anyone else. They are my new pit crew and I can tell you with all honesty that taking your RV to them you will have a wonderful experience. Thanks all of you at Auburn-Kent Valley. You made my 4000 mile journey after pickup a pleasure with all your fine work. You're the best.