We took our new motor coach in for service at Ardell Brown RV in Draper UT. Out of 21 line items, they addressed six items in two weeks. We asked them why they did not fix the rest and we were told they would do it the next time we brought it in. During the time the coach was in for service, we noticed two of their employees flipping donuts in a golf cart in the snow. We mention to the service writer about the incident and she said they had complaints but did nothing about it.
One month later, at least one if not both of those same employees hit our coach with a so-called fork lift. The problems was, they didn't tell us about it. The way we found out is we had called them to see how the service work was coming and we told them we would be down to pick up CD's out of the coach. When we arrived, they had masked off the front end, repaired the fiberglass and had primer on the damage but it had not been painted yet. We asked them why they didn't call us tell us about the accident and they told us they were going to. Then we asked them to see pictures of the damage and we were told they didn't take any. They said they weren't trying to cover it up however, with primer on it, is was covered up.
We have heard of other customers this has happen to also. In fact, one is on this message board. To this day, our coach still has warranty issues but we will not take it back to Ardell Brown RV for service.
We have sat down and discussed with them the damages and even told them we would bring the coach for them to look at. However, they didn't seem to care and offered $5,000 for a settlement. The new paint job alone is upward of $30,000.
I'm sure this story will continue but in the meantime, BEWARE OF ARDELL BROWN RV.
Their service department is the slowest in town, and if your paying $95.00 + per hour, get your checkbook out. They don't respect your property, they don't even put floor coverings down. You will find grease and dirt everywhere when they are done. And their work is shoddy to say the least. If you would like to see, visit our blog on "email@example.com" coming soon. Also, I hope it's on the news real soon.